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7Support
Registration
To register your uPrint or uPrint Plus 3D printer, visit http://www.dimensionprinting.com/uprint/
customerinfo.html
Customer Support
Visit http://www.dimensionprinting.com/uprint/customerinfo.html for the following:
• How to order consumable parts for your uPrint or uPrint Plus printer.
• Technical support contact information for your uPrint or uPrint Plus printer.
• Technical support for your SST tank.
• Part finishing information.
When contacting technical support please provide the following:
By phone:
• System model.
• System serial number.
• System software build number.
• CatalystEX version number.
• Detailed description of the problem you are experiencing.
• Please try to be near the printer for troubleshooting, if possible.
By email:
• System model.
• System serial number.
• Your name.
• Your telephone number.
• Detailed description of the problem you are experiencing.
For advanced troubleshooting (provide by email):
• System CFG file.
• STL and/or CMB files.
• Detailed photographs showing the issue.