Chapter 7 If You Need Help 125
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Superuser password
Summary of the problem and the work being done
when the problem occurred
Other Useful Information
IP address
Server name (system host name)
Network or internet domain name
Proxy server configuration
TABLE 7-3 Sun Technical Support Contacts
Server Documents and Suppor t Resources URL or Telephone Number
PDF files for all current Sun Fire X4170,
X4270, and X4275 Server documents.
http://docs.sun.com/app/docs/prod/sf.x4170#hic
http://docs.sun.com/app/docs/prod/sf.x4270#hic
http://docs.sun.com/app/docs/prod/sf.x4275#hic
Solaris™ 10 OS and other software
documents.
http://docs.sun.com
OpenSolaris™ OS and other software
documents.
http://opensolaris.org/os/documentation/
Discussion and troubleshooting forums. http://supportforum.sun.com/
Support, diagnostic tools, and alerts for
all Sun products.
http://www.sun.com/bigadmin/
SunSolve
SM
web site. Contains links to
software patches. Lists some system
specifications, troubleshooting and
maintenance information, and other
tools.
http://www.sunsolve.sun.com/
SunService
SM
support phone numbers. 1-800-872-4786 (1-800-USA-4Sun), select Option 1
TABLE 7-2 System Information Needed for Support (Continued)
System Configuration Information Needed Your Information
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