124 Sun Fire X4170, X4270, and X4275 Servers Installation Guide • December 2009
Note – For additional troubleshooting information, see the Sun Fire X4170, X4270
and X4275 Servers Service Manual and the Sun x64 Servers Diagnostics Guide.
Contacting Support
If the troubleshooting procedures in this chapter fail to solve your problem, refer to
the Sun x64 Servers Diagnostics Guide and run the server diagnostics.
If you still cannot solve your problem, use
TABLE 7-2 to collect information that you
might need to communicate to with support personnel. Then refer to
TABLE 7-3 for
the Sun web sites and telephone numbers for additional technical support.
Server appears to be
in
standby power
mode, but the
Power/OK LED
does not blink.
The Power/OK LED only blinks when all server components are in
standby power mode. A tape drive might be connected to your
server. Because tape drives do not enter
standby power mode, the
Power/OK LED does not blink.
Hung or frozen
server: No response
from mouse or
keyboard or any
application.
Try to access your system from a different server on the network:
1. On another system, type: ping IP_address_of_server.
2. If a response is returned, then try logging in to the server using
either telnet, ssh,orrlogin.
3. If you successfully log in, list the running processes using the ps
command.
4. Kill any processes that appear unresponsive or should not be
running, by using the kill process_ID command.
5. Check the responsiveness of the server after each process is killed.
If the this procedure does not work, power cycle the server:
1. Press the Power/OK button to power off the server and wait 20 to
30 seconds.
2. Press the Power/OK button again to power on the system.
TABLE 7-2 System Information Needed for Support
System Configuration Information Needed Your Information
Sun service contract number
System model
Operating environment
TABLE 7-1 Troubleshooting Procedures (Continued)
Problem Possible Solution
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