Troubleshooting
GR-3 Operator’s Manual
6-16
Obtaining Technical Support
If the troubleshooting hints and tips in this Operator’s Manual fail to
remedy the problem, contact TPS Customer Support.
Before contacting TPS Customer support about any problems with
the receiver, see “Check This First!” on page 6-1 for some solutions
that may fix the issue.
Phone
To contact TPS Customer Support by phone, call:
1-866-4TOPCON (1-866-486-7266)
Monday through Friday
7:00am to 5:00pm, Pacific time
E-mail
To contact TPS Customer Support via e-mail, use one of the
following electronic mail addresses (Table 6-1).
When e-mailing TPS customer support, provide the following
information for better, faster service:
1. The receiver model and configuration settings.
Table 6-1. Technical Support E-mail
For Questions Related To... Use...
Hardware (receivers, antennas, firmware) hardware@topcon.com
GPS+ and 3DMC psg@topcon.com
OAF options@topcon.com
RTK rtk@topcon.com
PC-CDU pccdu@topcon.com
If in doubt... support@topcon.com
For quick and effective support, provide a detailed
description of the problem.
To Next Page
Loading...
Need help?
General
