Utax 3005ci

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Troubleshooting > Troubleshooting

NOTE

To remove paper which is difficult to get access to, the inner part of the cassette can be

removed.

Main Page

Machine Features4
Color and Image Quality Functions8
- Adjusting Image Quality and Color9
Guides Provided with the Machine11
About the Operation Guide (this Guide)12
- Structure of the Guide12
- Conventions Used in this Guide13
Contents25
Menu Map25
Legal and Safety Information45
Notice46
- Safety Conventions in this Guide46
- Environment47
- Precautions for Use48
- Laser Safety (Europe)49
- Legal Restriction on Copying/Scanning50
- En Iso 777950
- Ek1-Itb 200050
- Legal Information51
- Regarding Trade Names51
- Energy Saving Control Function57
- Automatic 2-Sided Copy Function57
- Resource Saving - Paper57
- Environmental Benefits of "Power Management57
- Energy Star (ENERGY STAR®) Program58
Installing and Setting up the Machine59
Part Names60
- Machine Exterior60
- Connectors/Interior62
- With Optional Equipments Attached63
Determining the Connection Method and Preparing Cables64
- Connection Example64
- Preparing Necessary Cables65
Connecting Cables66
- Connecting LAN Cable66
- Connecting USB Cable67
- Connecting the Power Cable67
Power On/Off68
- Power on68
- Power off69
Installing Software71
- Software on DVD (Windows)71
- Installing Printer Driver in Windows72
- Finish the Installation73
- Uninstalling the Software74
- Installing Printer Driver in Macintosh75
- Configure the Printer76
- Setting TWAIN Driver77
- Setting WIA Driver78
Login/Logout79
- Login79
- Logout80
- Simple Login80
Default Settings of the Machine81
- Setting Date and Time81
- Network Setup (LAN Cable Connection)83
- Quick Setup Wizard86
- Checking the Counter88
Additional Preparations for the Administrator89
- To Send Documents to a PC89
- To E-Mail Scanned Images89
- To Strengthen the Security89
Embedded Web Server RX91
- Accessing Embedded Web Server RX92
- Changing Security Settings93
- Changing Host Name94
- Sending E-Mail95
- Registering Destinations98
- Registering a Custom Box99
Transferring Data from Our Other Products100
- Migrating the Address Book100
- Load the Address Book Data102
Preparation before Use105
Using the Operation Panel106
- Operation Panel Keys106
- Adjusting the Operation Panel Angle107
Touch Panel Display108
- Home Screen108
- Editing the Home Screen109
- Display for Originals and Paper112
- Display of Keys that Cannot be Set112
- Original Preview113
- Enter Key and Quick No. Search Key115
- Help Screen116
- Accessibility Functions (Magnifying the View)117
Energy Saver Function118
- Low Power Mode and Auto Low Power Mode118
- Sleep and Auto Sleep119
- Sleep Rules (Models for Europe)119
Loading Paper120
- Before Loading Paper121
- Loading in the Cassettes122
- Load Paper123
- Loading Paper in the Multi Purpose Tray130
- Adjust the Multi Purpose Tray Size131
- Paper Stopper133
- Specifying Paper Size and Media134
Preparation for Sending a Document to a PC139
- Making a Note of the Computer Name and Full Computer Name139
- Making a Note of the User Name and Domain Name140
- Creating a Shared Folder, Making a Note of a Shared Folder141
- Configuring Windows Firewall (for Windows 7)145
Registering Destinations in the Address Book149
- Adding a Destination (Address Book)149
- Editing and Deleting Address Book Entries156
- Adding a Destination on One Touch Key (One Touch Key)157
Printing from PC159
- Printing from PC160
Banner Printing165
Printing Data Saved on the Printer172
- Private Print/Stored Job172
- Quick Copy/Proof and Hold174
- Printing the Document175
Operation on the Machine177
Loading Originals178
- Placing Originals on the Platen178
- Loading Originals in the Document Processor179
- Place the Originals180
Checking the Equipment's Serial Number181
Program182
- Registering Programs184
- Recalling Programs184
- Editing and Deleting Programs186
Application187
- Installing Applications187
- Activating/Deactivating Application188
- Deleting Applications190
Registering Shortcuts (Copy, Send, and Document Box Settings)191
- Adding Shortcuts191
- Editing and Deleting Shortcuts192
Using the Internet Browser193
- Launching and Exiting the Browser193
- Using the Browser Screen194
Canceling Jobs195
- Canceling Printing from a Computer196
Copying197
- Basic Operation197
- Reserve Next199
- Interrupt Copy200
Sending201
- Basic Operation202
- Specify the Destination203
- Specifying Destination204
- Checking and Editing Destinations212
- Confirmation Screen of Destinations213
- Sending to Different Types of Destinations (Multi Sending)214
- WSD Scan/Dsm Scan215
- Wsd Scan216
Scanning Using TWAIN219
- Scanning a Document Placed in the Machine219
- Scanning a Document Stored in a Custom Box221
Scanning with FMU Connection223
- Using FMU Connection to Scan an Original223
What Is Document Box224
- Basic Operation for Document Box225
- Document List226
Using a Custom Box230
- Creating a New Custom Box (Add/Edit Box)230
- Editing Custom Box232
- Storing Documents (Store File)233
- Printing Documents (Print)234
- Sending Documents (Send)235
- Editing Documents237
- Deleting Documents241
Job Box242
- Outputting Repeat Copy Jobs242
- Form for Form Overlay243
- Deleting a Form Stored244
Printing Documents Stored in Removable USB Memory245
Saving Documents to USB Memory (Scan to USB)247
Check the USB Memory Information248
Removing USB Memory249
Manual Staple250
- Load the Paper251
Using Various Functions253
Functions Available on the Machine254
- Copy254
- Send256
- Custom Box (Store File, Printing, Send)258
- Removable Memory (Store File, Printing Documents)263
- Removable Memory263
- Printing Documents263
Functions264
- Original Size264
- Paper Selection265
- Mixed Size Originals266
- Selecting How to Copy Originals267
- Original Orientation268
- Fold269
- Collate/Offset270
- Staple/Punch271
- Paper Output274
- Density274
- Original Image275
- Ecoprint276
- Color Selection276
- Color Balance278
- Hue Adjustment279
- One-Touch Image Adjust280
- Sharpness282
- Background Density Adj282
- Saturation283
- Prevent Bleed-Thru283
- Zoom284
  - Standard Zoom284
  - Zoom Entry285
- Combine288
- Layout Image289
- Margin/Centering, Margin, Centering290
- Border Erase291
- Booklet293
- Duplex296
- Cover299
- Form Overlay300
- Memo Page303
- Poster304
- Image Repeat305
- Text Stamp306
- Bates Stamp308
- Continuous Scan310
- Auto Image Rotation311
- Negative Image311
- Mirror Image311
- Job Finish Notice312
- File Name Entry312
- Priority Override313
- Repeat Copy313
- OHP Backing Sheet314
- DP Read Action315
- Skip Blank Page315
- 2-Sided/Book Original316
- Sending Size317
- File Format318
- Pdf Encryption Functions320
- File Separation321
- Scan Resolution, Resolution321
- E-Mail Subject/Body321
- Send and Print322
- Send and Store322
- FTP Encrypted TX323
- File Size Confirmation323
- Delete after Printed323
- Delete after Transmitted323
- Storing Size324
- Encrypted PDF Password324
- JPEG/TIFF Print325
- XPS Fit to Page325
Functions Available in the Home Screen326
- Send to Me (E-Mail)326
- Send to Me from Box (E-Mail)326
Status/Job Cancel327
Checking Job Status328
- Displaying Status Screens329
- Details of the Status Screens330
- Checking Detailed Information of Jobs335
Checking Job History337
- Displaying Job History Screen338
- Checking the Detailed Information of Histories339
- Sending the Log History339
Pause and Resumption of Jobs340
Canceling of Jobs340
Priority Override for Waiting Jobs341
Reordering Print Jobs342
Device/Communication343
- Removing the USB Memory344
- Canceling FAX Communication345
Checking the Remaining Amount of Toner and Paper (Paper/Supplies)346
Setup and Registration (System Menu)347
System Menu348
- Operation Method348
- System Menu Settings350
- Cassette/Mp Tray Settings350
- Cassette/Mp Tray Settings353
- Mp Tray Setting354
- Common Settings355
- Default Screen355
- Keyboard Layout356
- Original/Paper Settings356
- Error Handling360
- Orientation Confirmation362
- Color Toner Empty Action362
- Function Defaults363
- Usb Keyboard Type366
- System Stamp366
- Offset Documents by Job370
- Offset One Page Documents370
- Low Toner Alert Level371
- Display Status/Log371
- Message Banner Print371
- Customize Status Display372
- Function Key Usage372
- Message Board Settings373
- Remote Printing373
- Home374
- Copy374
- Send375
- File Format for Send and Forward377
- Document Box/Removable Memory380
- Fax381
- Printer381
- Report383
- Print Report383
- Status Page383
- Result Report Settings384
- Admin Report Settings384
- Sending Log History385
- Login History Settings386
- Device Log History Settings387
- Secure Comm. Error Log388
- System/Network389
- Protocol Settings391
- Lan Interface392
- Restart Network392
- Optional Network393
- Security Level395
- Network Interface (Send)395
- Interface Block Setting396
- Data Security396
- Document Guard397
- System/Network398
- Optional Function398
- Restart Entire Device398
- Edit Destination399
- User Login/Job Accounting399
- User Property400
- Date/Timer/Energy Saver400
- Adjustment/Maintenance403
- Internet406
- Application406
User Authentication and Accounting (User Login, Job Accounting)407
User Login408
- First User Login Administration408
- User Login Setting408
- User Login410
- Authentication Security412
- Password Policy Settings413
- Adding a User (Local User List)414
- Changing User Properties417
- Local Authorization421
- Group Authorization Set421
- Group List422
- Guest Authorization Set424
- Obtain NW User Property427
- Simple Login Settings429
- Simple Login Key429
- ID Card Settings432
Job Accounting Setting433
- First Job Accounting Setup433
- Job Accounting435
- Login/Logout435
- Job Accounting Access436
- Job Accounting (Local)437
- Print Accounting Report437
- Accounting List438
- Adding an Account438
- Managing Accounts439
- Changing Account Information439
- Restricting the Use of the Machine440
- Default Setting442
- Count by Paper Size443
- Counting the Number of Pages Printed444
- Total Job Accounting444
- Each Job Accounting445
- Apply Limit447
- Copier/Printer Count447
Unknown ID Job448
10 Troubleshooting449
Regular Maintenance450
- Cleaning450
- Slit Glass/Dual Scanning Area451
- Transfer Roller453
- Toner Container Replacement454
- Waste Toner Box Replacement457
- Replacing Staples460
- Disposing of the Punch Waste464
Troubleshooting466
- Solving Malfunctions466
- Responding to Messages472
- Responding to Send Error482
- Adjustment/Maintenance487
- Color Registration487
- Tone Curve Adjustment489
- Drum Refresh490
- Laser Scanner Cleaning491
- Clearing Paper Jams492
- Optional Document Processor505
- Clearing a Staple Jam520
11 Appendix523
Optional Equipment524
- Overview of Optional Equipment524
- Optional Applications531
Character Entry Method533
- Entry Screens533
- Entering Characters535
Paper536
- Basic Paper Specifications536
- Choosing the Appropriate Paper537
- Moisture Content538
- Special Paper540
- Recycled Paper544
- Coated Paper544
Specifications545
- Common Functions545
- Copy Functions547
- Printer Functions548
- Scanner Functions549
- Document Processor (Option)550
- Paper Feeder (500-Sheet X 2) (Option)550
- Large Capacity Feeder (1,500-Sheet X 2) (Option)551
- Side Feeder (500-Sheet X 3) (Option)551
- Large Capacity Side Feeder (500, 1,500-Sheet X 2) (Option)551
- Side Feeder (3,000-Sheet) (Option)552
- 1,000-Sheet Finisher (Option)552
- 4,000-Sheet Finisher (Option)553
- Hole Punch Unit (Option)553
- Mailbox (Option)554
- Center-Folding Unit (Option)554
- Inner Job Separator (Option)555
- Inner Job Separator (JS-732) (Option)555
- Right Job Separator (Option)556
- Banner Tray (Option)556
Glossary557
- Auto Paper Selection557
Index561

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