Hunt Groups 88
SBX IP 320 Features & Operation Guide
To control Agent duty status:
Dial ACD Agent Duty feature Code "3 + 2(duty on/off)".
Press the '*' key for agent selection.
Dial 0 or 1, (0: Off Duty, 1: On Duty).
To output Agent Statistics Report:
Dial ACD Statistics Reporting Code "3 + #(duty print)".
Press the '*' key or '#' key for a next agent selection.
Press the [MUTE] button to initialize the database; this eliminates overlap of future reports.
Below information is example of Each Agent Statistics
======================================================================
ACD GROUP INFORMATION (*620) Date: 01/15/08 Time: 05:42:24
AGENT_NO | TOTAL_CALL | UNANSWERED_CALL | AVE_RING_TIME | AVE_SVC_TIME
======================================================================
1001 | 0 | 0 | 00Min 00Sec | 00Min 00Sec
======================================================================
If PGM 161 - F9 ACD PRINT ENABLE is ON, ON Demand print format is not used.
Only the Periodic format can be printed as below.
~1=2=3=4=5crlf
Fields Meanings
~ (tilde) Means start of ACD statistics and is always located at first column
= (equal) Delimiter between each meaningful data
1 Each Agent number
2 Total call counter
3 Unanswered call counter
4 Average ringing time (in sec)
5 Average service time (in sec)
cr Line Feed (0x0A)
lf Carriage Return (0x0D)
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