Vertical SBX IP 320 - Page 99

Hunt Groups 89
SBX IP 320 Features & Operation Guide
To print ACD Statistics:
1. Press a programmed {ACD Status} button:
1(Status)/2(Dbase)/3(Duty)/#(Print)
2. Dial ACD Statistics Reporting Code "#".
3. In the reporting status (1), the supervisor can initialize all stored reporting database by
pressing the [MUTE] button before hanging-up. When you press the {ACD} button in any sub
state, the station goes to (2) state.
Below is example of Group Statistics.
====== ACD GROUP INFORMATION (*620 GRP) ======
Date: 01/15/08 Time: 05:40:07
- Total Calls: 2
- Unanswered Calls: 2
- All STA Busy Count: 2
- Average Ringing Time: 00Min 00Sec
- Average Service Time: 00Min 00Sec
- All STA Busy Time: 01Min 17Sec
- Calls in Queue, Now: 0
Periodic Print ACD Statistics
This ACD Statistics format is used when PGM 161 - FLEX9 ACD PRINT ENABLE is ON.
If this option is ON, ON Demand print format is not used. Only the Periodic format can be
printed.