128 03/2016 – UM-MT-EN-01
10 Troubleshooting
With the exception of the maintenance work described in this chapter, the
treadmill can only be checked and repaired by qualified personnel.
If necessary, contact an authorized WOODWAY dealer or WOODWAY Service
Center.
If you have problems with your treadmill, please consider the answers to the following
questions before calling WOODWAY Customer Service:
What are the make, model, and serial number?
What happened before the problem occurred?
Did the problem occur suddenly or slowly over time?
Was the treadmill in use when the problem occurred?
Was the running surface ENGAGED or was it in DYNAMIC MODE?
Explain all the other information that you consider relevant.
10.1 Unusual Noises
Perform a visual inspection of the running surface belt and verify that the running sur-
face is not obstructed by an object under, in front of, or near the device. Remove any
obstacles that could obstruct or damage the running surface.
Check whether the running surface inadvertently brushes against the side panel and
leads to excessive wear. If this is the case, correct the gaps between the running surface
and side panel.
The teeth on the bottom of the tread belt are sufficiently lubricated in the factory to
minimize the noise. In certain cases it may occur that the combination toothed V-belt
rubs against the pulley guides, thus producing whistling sounds. In this case, the use of
a small amount of lubricant (Molykote or similar product) applied to the edges of the
endless belt can contribute to noise reduction. Do not use too much grease, as this leads
to an unnecessary accumulation of dust and dirt.
As with the running surface belt, the use of a small amount of lubricant on the edge of
the belt is only necessary to reduce a "whistling" of the belt. Lubricant should always be
used sparingly.
When noises come from the bearings, bearing damage is to be expected. If this is the
case, the bearing must be replaced by a trained and authorized technician.
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