Troubleshooting
202 Xerox
®
VersaLink
®
B405 Multifunction Printer
User Guide
Paper Misfeeds
Probable Causes Solutions
The paper is not correctly positioned in the
tray.
• Remove the misfed paper and reposition it properly in the
tray.
• Adjust the paper guides in the tray to match the size of the
paper.
The paper tray is too full.
Remove some of the paper. Do not load paper past the fill line.
The paper guides are not correctly adjusted
to the paper size.
Adjust the paper guides in the tray to match the size of the
paper.
The tray contains warped or wrinkled paper. Remove the paper, smooth it out, and reload it. If it still
misfeeds, do not use that paper.
The paper is moist from humidity. Remove the moist paper and replace it with new, dry paper.
Using paper of the wrong size, thickness,
or type.
Use only Xerox approved paper. For details, refer to Supported
Paper on page 140.
The feed rollers are dirty.
With a clean, lint-free cloth moistened with water, wipe the feed
rollers until they are clean. For details, refer to Cleaning the
Printer on page 167.
Label and Envelope Misfeeds
Probable Causes Solutions
The label sheet is facing the wrong way in the
tray.
• Load label sheets according to the instructions from the
manufacturer.
• Load labels in the tray, face up.
For details, refer to Labels on page 160.
Labels are missing, curled, or pulled away
from the backing sheet.
Do not use any sheet where labels are missing, curled, or pulled
away from the backing sheet.
Envelopes are loaded incorrectly. You can print envelopes from the Bypass tray or Tray 1.
For details, refer to Envelopes on page 155.
Envelopes are wrinkling.
• The heat and pressure of the laser printing process can
cause wrinkling.
• Use supported envelopes. For details, refer to Guidelines for
Printing Envelopes on page 155.
Note: When you load envelopes long-edge feed, ensure that you
specify landscape orientation in the print driver.
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