Paper Jam Message Stays On
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Some paper remains jammed in the printer. Recheck the media path and make sure that you have
removed all of the jammed paper.
One of the printer door is open. Check the doors on the printer. Close any door that is
open.
Note: Check for, and remove, torn pieces of paper in the paper path.
Jams During Automatic 2-Sided Printing
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Using paper of the wrong size, thickness, or type. Use paper of the correct size, thickness, or type. For
details, see Supported Paper.
Paper type is set incorrectly in the print driver. Ensure that the paper type is set correctly in the driver
and that the paper is loaded in the correct tray. For
details, see Supported Paper.
Paper is loaded in the wrong tray. Ensure that paper is loaded into the correct tray. For
details, refer to Supported Paper.
Tray is loaded with mixed paper. Load the tray with only one type and size of paper.
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Xerox
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VersaLink
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B415 Multifunction Printer User Guide
Troubleshooting
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