June 2014
1-5
Xerox® WorkCentre® 3215/3225 Multifunction Printer Service Manual
SCP 03, SCP 04
Service Call Procedures
SCP 03 Corrective Actions
Purpose
The Corrective Actions procedure will direct you to the appropriate section of the service man-
ual to diagnose and repair the primary problem, and provides you with the information required
to identify any due HFSI items.
Procedure
1. Using the Supplies Information Report, review the HFSI’s in to identify any due HFSI’s.
Clean/replace only components that are due and may be contributing to the problem.
System Fault Analysis
1. If the problem is a machine fault, determine if the type of fault code.
a. If the problem is a Printer fault code:
• Enter Diagnostic Mode and print an Error Information Report.
• Check for associated fault codes that have the same or nearly the same time
stamp as the primary fault code.
• Troubleshoot fault codes with the lowest chain number first.
2. If the problem is IQ related, refer to Section 3, Image Quality.
3. When the primary problem is resolved, proceed to Final Actions.
SCP 04 Final Actions
Purpose
Final Actions verify total operation of the machine, ensures that the HSFI’s are completed, and
provides a Machine Site Checklist to complete the call.
Procedure
1. Print a Sample Job and verify with the operator the total operation of the machine. If any
problems are identified, return to SCP 03 Corrective Actions.
2. To complete the service call.
• Check the customer consumables.
• Service tools are properly stored and secured.
• Verify the access to the circuit breakers is clear.
• Check that all of the covers are in place and closed.
• Verify that all mandatory retrofits have been installed. If required, set a time with the
customer to install any mandatory retrofits.
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