Xerox WorkCentre M20i - Page 210

Page 12-4 Xerox WorkCentre M20i System Administration Guide
Problem Solving
Address Book does not display
an address format of
name@domain.com for a
selected name entry.
• Check that the .CSV file contains a name value and an address
value separate by a comma, for example the format "Smith,
John" - john.smith@company.com.
• Check that the mapping of the address book is correct as
defined in the Import CSV file screen in the device Web UI.
NOTE: The WorkCentre M20i will accept .CSV files from most
word processing or mail client applications.
Cannot find required entry in the
Internal Address Book available
via LDAP.
• Recheck the spelling of the name required.
• Try searching on only the first letter of the name. Normally an
LDAP environment will search on a Lastname / Firstname order
but this may differ depending on the environment.
NOTE: System Administrators can change the LDAP search
location.
Cannot browse an Internal
Address Book LDAP server that
is configured with SSL.
•The WorkCentre M20i only supports connection to the LDAP
server over a non-secure port.
Attempting an Internal Address
Book LDAP search results in a
"Too many entries found" error.
• Try entering more letters for the name being searched.
NOTE: The number of search results may be limited by either the
device System Administrator or the System Administrator to
prevent the LDAP server being overloaded with too many search
queries.
Attempting an Internal Address
Book LDAP search results in a
"Search Tree Invalid" error.
• Check the syntax of the LDAP Directory entry. It should be in
the format ou=name, o=name but this will vary depending on
the LDAP server type and configuration.
Attempting an Internal Address
Book LDAP search results in a
"No matches found" error.
• Check the spelling of the name that you are searching for.
Problem Corrective Action