Yeastar Technology MyPBX Standard Administrator's Guide

MyPBX Standard Administrator Guide
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IVR
Like most organizations, where possible, we would like to route incoming calls an
Auto Attendant. You can create one or more IVR (Auto Attendant) on MyPBX
Standard to achieve it. When calls are routed to an IVR, MyPBX Standard will play a
recording prompting them what options the callers can enter such as “Welcome to XX,
press 1 for Sales and press 2 for Technical Support”.
Configure IVR
Go to PBX→Inbound Call Control→IVR to configure IVR.
 Click to add a new IVR.
 Click to delete the selected IVR.
 Click to edit one IVR.
 Click to delete one IVR.
Please check the IVR configuration parameters below.
Table 8-1 IVR Configuration Parameters-General Settings
General Settings
Number
MyPBX Standard treats IVR as an extension; you can dial this
extension number to reach the IVR from internal extensions.
Name
Set a name for the IVR.
Prompt
Choose which recording to be played to the caller when they
reach the IVR. You can choose the default prompt on MyPBX
Standard or choose aCustom Promptwhich is uploaded or
created on MyPBX Standard.
Repeat Count
The number of times that the selected IVR prompt will be
played.
Key Timeout
How long (in seconds) we wait for the caller to enter an option
on their phone keypad before we consider it timed out and it
follows the Timeout Destination as defined below.
Enable Direct Dial
Tick this option to enable Direct Dial. If Direct Dial is enabled,
the callers can enter a user's extension number when entering
the IVR to go direct to the users.

Yeastar Technology MyPBX Standard Specifications

General

Brand	Yeastar Technology
Model	MyPBX Standard
Category	PBX
Language	English