MyPBX Standard Administrator Guide
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The periodic announcement is played periodically when the caller is waiting on the
line.
Figure 10-3 Periodic Announcements
5) Events
Once the events settings are configured, the callers are able to press the key to
enter the destination you set. Usually, a prompt should be set onPeriodic
Announcementsto guide the callers to press the key.
Figure 10-4 Events
6) Failover Destination
Define the failover action. A failover occurs after the user reach the Queue max
wait time.
Figure 10-5 Failover Destination
7) Others
Figure 10-6 Queue Others Settings
Table 10-5 Queue Others Settings
Select the "Music on Hold" Prompt for this queue.
This option controls whether callers already on hold are forced
out of the queue that has no agents.