Maintenance and Troubleshooting
216
Troubleshooting
The following tables provides typical problems that might arise and the solution for correcting the problem.
Device
Table 16 Troubleshooting the Device
Problem Cause Solution
When pressing the
power button the
device does not turn
on.
Battery not charged. Charge or replace the battery in the device.
Battery not installed
properly.
Install the battery properly.
System crash. Perform a reset.
When pressing the
power button the
device does not turn
on but two LEDs
blink.
Battery charge is at a
level where data is
maintained but battery
should be re-charged.
Charge or replace the battery in the device.
Battery did not
charge.
Battery failed. Replace battery. If the device still does not operate,
perform a reset.
Device removed from
cradle while battery was
charging.
Insert device in cradle. See Charging the Battery on
page 24.
Extreme battery
temperature.
Battery does not charge if ambient temperature is below
0°C (32°F) or above 40°C (104°F).
Cannot see
characters on display.
Device not powered on. Press the Power button.
During data
communication with a
host computer, no
data transmitted, or
transmitted data was
incomplete.
Device removed from
cradle or disconnected
from host computer
during communication.
Replace the device in the cradle, or reattach the
communication cable and re-transmit.
Incorrect cable
configuration.
See the system administrator.
Communication software
was incorrectly installed
or configured.
Perform setup.
During data
communication over
Wi-Fi, no data
transmitted, or
transmitted data was
incomplete.
Wi-Fi radio is not on. Turn on the Wi-Fi radio.
You moved out of range
of an access point.
Move closer to an access point.
To Next Page
Loading...
Need help?
General
Weight and Dimensions
