Maintenance and Troubleshooting
217
During data
communication over
Bluetooth, no data
transmitted, or
transmitted data was
incomplete.
Bluetooth radio is not on. Turn on the Bluetooth radio.
You moved out of range
of another Bluetooth
device.
Move within 10 meters (32.8 feet) of the other device.
No sound. Volume setting is low or
turned off.
Adjust the volume.
Device shuts off. Device is inactive. The display turns off after a period of inactivity. Set this
period to 15 seconds, 30 seconds, 1, 2, 5, 10 or 30
minutes.
Battery is depleted. Replace the battery.
Tapping the window
buttons or icons does
not activate the
corresponding
feature.
The device is not
responding.
Reset the device.
A message appears
stating that the device
memory is full.
Too many files stored on
the device.
Delete unused memos and records. If necessary, save
these records on the host computer (or use an SD card
for additional memory).
Too many applications
installed on the device.
Remove user-installed applications on the device to
recover memory. Select > Apps. Select the unused
application and tap UNINSTALL.
The device does not
decode with reading
bar code.
Scanning application is
not loaded.
Load a scanning application on the device or enable
DataWedge. See the system administrator.
Unreadable bar code. Ensure the symbol is not defaced.
Distance between exit
window and bar code is
incorrect.
Place the device within proper scanning range.
Device is not
programmed for the bar
code.
Program the device to accept the type of bar code being
scanned. Refer to the EMDK or DataWedge application.
Device is not
programmed to generate
a beep.
If the device does not beep on a good decode, set the
application to generate a beep on good decode.
Battery is low. If the scanner stops emitting a laser beam upon a
trigger press, check the battery level. When the battery
is low, the scanner shuts off before the device low
battery condition notification. Note: If the scanner is still
not reading symbols, contact the distributor or the
Global Customer Support Center.
Table 16 Troubleshooting the Device (Continued)
Problem Cause Solution
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Weight and Dimensions
