Maintenance and Troubleshooting
218
Device cannot find 
any Bluetooth devices 
nearby.
Too far from other 
Bluetooth devices.
Move closer to the other Bluetooth device(s), within a 
range of 10 meters (32.8 feet).
The Bluetooth device(s) 
nearby are not turned 
on.
Turn on the Bluetooth device(s) to find.
The Bluetooth device(s) 
are not in discoverable 
mode.
Set the Bluetooth device(s) to discoverable mode. If 
needed, refer to the device’s user documentation for 
help.
Cannot unlock 
device.
User enters incorrect 
password.
If the user enters an incorrect password eight times, the 
user is requested to enter a code before trying again.
If the user forgot the password, contact system 
administrator.
Table 16    Troubleshooting the Device  (Continued)
Problem Cause Solution