Diagnostics and Troubleshooting
Troubleshooting—Ribbon Issues
240
P1095460-001 ZT510 User Guide 6/28/17
Ribbon Issues
For videos of some common procedures, go to http://www.zebra.com/zt500-info.
Broken Ribbon
Issue Possible Cause Recommended Solution
Broken or melted
ribbon
Darkness setting too high.
1. Reduce the darkness setting. See
DARKNESS on page 108 for how to change
the darkness setting.
2. Clean the printhead thoroughly. See Clean
the Printhead and Platen Roller
on page 200.
The ribbon is coated on the
wrong side and cannot be used
in this printer.
Replace the ribbon with one coated on the
correct side. For more information, see Coated
Side of Ribbon on page 24.
Wrinkled Ribbon
Issue Possible Cause Recommended Solution
Wrinkled ribbon Ribbon was loaded incorrectly. Load the ribbon correctly. See Load the Ribbon
on page 62.
Incorrect burn temperature. For optimal print quality, set the darkness to the
lowest possible setting for your application. You
may want to perform the Optimal Darkness and
Speed Test on page 225 to determine the ideal
darkness setting.
See DARKNESS on page 108 for how to change
the darkness setting.
Incorrect or uneven printhead
pressure.
Set the printhead pressure to the minimum
needed for good print quality. See Adjust the
Printhead Pressure and Toggle Position
on page 185.
Media not feeding properly;
“walking” from side to side.
Make sure that media is snug by adjusting the
media guide, or call a service technician.
The printhead or platen roller
may be installed incorrectly.
Call a service technician.
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