Chapter 25 Troubleshooting
LTE3311 Series User’s Guide
171
25.3 LTE3311 Access and Login
I don’t know the IP address of my LTE3311.
1 The default IP address of the LTE3311 is 192.168.1.1.
2 If you changed the IP address and have forgotten it, you might get the IP address of the LTE3311
by looking up the IP address of the default gateway for your computer. To do this in most Windows
computers, click Start > Run, enter cmd, and then enter ipconfig. The IP address of the Default
Gateway might be the IP address of the LTE3311 (it depends on the network), so enter this IP
address in your Internet browser.
3 Reset your LTE3311 to change all settings back to their default. This means your current settings
are lost. See Section 1.5 on page 14 for information on resetting your LTE3311.
I forgot the password.
1 The default password is 1234.
2 If this does not work, you have to reset the device to its factory defaults. See Section 1.5 on page
14.
I cannot see or access the Login screen in the Web Configurator.
1 Make sure you are using the correct IP address.
• The default IP address of the LTE3311 is 192.168.1.1.
• If you changed the IP address (Section 8.4 on page 85), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
don’t know the IP address of my LTE3311.
2 Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide.
3 Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See Appendix B on page 181.
4 Make sure your computer is in the same subnet as the LTE3311. (If you know that there are routers
between your computer and the LTE3311, skip this step.)
• If there is a DHCP server on your network, make sure your computer is using a dynamic IP
address. See Section 8.4 on page 85.
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the LTE3311. See Section 8.4 on page 85.
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