Aastra 6730I - Administrator's Guide Manual

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Aastra 6700i, 6800i, and 9000i Series

SIP IP Phones

Release 3.3.1 SP4

41-001343-02 REV05 – 07.2014

Administrator Guide

Main Page

Default Chapter1
- Administrator Guide1
Software License Agreement2
- Table of Contents3
Preface19
- Audience19
- Documentation19
- Chapters and Appendices in this Guide20
Chapter 1: Overview21
About this Chapter21
- Topics21
IP Phone Models22
- Description22
- Optional Accessories24
- Model 6730I IP Phone27
- Model 6731I IP Phone30
- Model 6735I IP Phone33
- Model 6737I IP Phone36
- Model 6739I IP Phone39
- Model 6753I IP Phone42
- Model 6755I IP Phone45
- Phones48
- Model 6863I IP Phone53
- Model 6865I IP Phone55
- Model 6867I IP Phone58
- Model 9143I IP Phone61
- Phones64
Firmware Installation Information69
- Description69
- Considerations69
- Installation Requirements69
- Configuration Server Requirement69
Firmware and Configuration Files70
- Description70
- Configuration File Precedence71
- Installing the Firmware/Configuration Files71
- Multiple Configuration Server Support72
Chapter 2 Configuration Interface Methods76
About this Chapter76
- Topics76
Configuration Methods77
- Description77
- IP Phone UI77
- Aastra Web UI81
- Configuration Files (Administrator Only)89
- Administrator Options93
Chapter 3 Administrator Options93
About this Chapter93
- Topics93
Administrator Level Options94
- Description94
- IP Phone UI Options94
- Aastra Web UI Options98
- Configuration File Options100
- Phone Status100
- Restarting Your Phone103
- Set Phone to Factory Defaults/Erase Local Configuration105
- Basic Settings108
- Account Configuration119
- Network Settings119
- Line Settings136
- Softkeys, Programmable Keys, Expansion Module Keys137
- Action URI138
- Configuration Server Settings139
- Firmware Update Features143
- TLS Support143
- 802.1X Support146
- Troubleshooting147
Chapter 4 Configuring Network and Session Initiation Protocol (SIP) Features148
About this Chapter148
- Topics148
Overview149
- References149
Network Settings150
- Basic Network Settings150
- Advanced Network Settings171
Global SIP Settings202
- Description202
- Basic SIP Settings202
- Advanced SIP Settings (Optional)216
- Real-Time Transport Protocol (RTP) Settings221
- RTCP Summary Reports231
- Autodial Settings231
Configuration Server Protocol234
- Configuring the Configuration Server Protocol234
Chapter 5 Configuring Operational Features242
About this Chapter242
- Topics242
Operational Features245
- Description245
- User Passwords245
- Passwords245
Locking/Unlocking the Phone248
- Administrator Passwords248
Defining an Emergency Dial Plan253
Configurable Emergency Call Behavior255
User Dial Plan Setting255
Time and Date256
Backlight Mode268
Display269
Background Image on Idle Screen271
Configurable Home/Idle Screen Modes272
6867I Screen Saver273
Picture ID Feature274
Audio DHSG Headset275
Configurable Bluetooth Support277
Audio Hi-Q on G.722 Calls277
Wideband Audio Equalizer277
Audio Transmit and Receive Gain Adjustments279
Live Dialpad280
Language281
Minimum Ringer Volume292
Locking IP Phone Keys292
Locking/Unlocking the SAVE and DELETE Keys294
Local Dial Plan295
Suppressing DTMF Playback298
Display DTMF Digits298
Filter out Incoming DTMF Events299
Call Waiting300
Stuttered Dial Tone304
XML Beep Support305
Status Scroll Delay306
Switch Focus to Ringing Line307
Call Hold Reminder During Active Calls308
Call Hold Reminder (on Single Hold)309
Call Hold Reminder Timer & Frequency310
- Preferred Line and Preferred Line Timeout311
Goodbye Key Cancels Incoming Call312
Message Waiting Indicator Line314
Customizable Message Waiting Indicator (MWI) Request URI315
DND Key Mode316
Call Forward Mode318
Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED)320
And Emergency Location Identification Number320
Incoming/Outgoing Intercom with Auto-Answer and Barge in322
Group Paging RTP Settings325
Speeddial Key Mapping327
Send DTMF for Remapping Conference or Redial Key329
Ring Tones and Tone Sets330
Ring Tone Via Speaker During Active Calls334
No Service Congestion Tone335
Priority Alerting336
Directed Call Pickup (BLF or XML Call Interception)343
Softkeys/Programmable Keys/Feature Keys/Expansion Module Keys348
Configurable Positioning of Programmed Softkeys357
Shifting of Softkey Positions for Busy States358
Option to Remove the "More" Softkey When Not Required359
Increased Number of Displayed Characters for Softkey Line Labels362
6757I Cordless (CT) Feature Keys363
Press-And-Hold Speeddial Keypad Keys368
6867I Hard Key Reprogramming369
Customizing the Key Type List in the Aastra Web UI372
Enabling/Disabling Ability to Add or Edit a Speeddial Key373
- Speeddial Prefixes373
Busy Lamp Field (BLF)374
BLF Page Switch Feature377
Configurable Display Modes for BLF and Blf/List Softkey Labels378
Configurable Display for Blank Blf/List Softkeys380
Ring Signal Type for BLF380
BLF Subscription Period384
Blf/Xfer and Speeddial/Xfer Keys385
Speeddial/Conference Key388
Speeddial/Mwi Key391
Automatic Call Distribution (ACD) (for Sylantro/Broadworks Servers)395
Directed Call Pickup/Group Call Pickup399
- Do Not Disturb402
Dnd409
Bridged Line Appearance (BLA)414
BLA Support for Third-Party Registration419
Accounts420
BLA Support for Message Waiting Indicator (MWI)420
Shared Call Appearance (SCA) Call Bridging422
Configuration425
Enhanced Park/Pickup Configuration Method (Broadsoft Broadworks)433
Last Call Return (LCR) (Sylantro Servers)436
Call Forwarding438
SIP Phone Diversion Display467
Display Name Customization467
Calls469
Callers List469
Customizable Callers List and Services Keys472
Missed Calls Indicator473
Directory List474
Customizable Directory List Key483
Voicemail483
Visual Indicators for Voicemail on SCA-Configured Lines485
PIN and Authorization Code Suppression486
XML Customized Services487
XML Override for a Locked Phone512
Calls513
Centralized Conferencing (for Sylantro and Broadsoft Servers)514
Conference515
SIP Join" Feature for 3-Way Conference517
- Custom Ad-Hoc Conference517
Conference/Transfer Support for Live Dial Mode518
- Customizing the Display Columns on the M675I Expansion Module520
Chapter 6 Configuring Advanced Operational Features523
About this Chapter523
- Topics523
Advanced Operational Features525
- Description525
- TR-069 Support526
- MAC Address/Line Number in REGISTER Messages527
- SIP Message Sequence for Blind Transfer529
- SIP Message Sequence for Semi-Attended Transfer529
- Update Caller ID During a Call530
- Boot Sequence Recovery Mode530
- Auto-Discovery Using Mdns531
- Single Call Restriction531
- Missed Call Summary Subscription532
- As-Feature-Event Subscription533
- Blacklist Duration535
- Whitelist Proxy537
- Transport Layer Security (TLS)538
- 802.1X Support542
- Symmetric UDP Signaling547
- Symmetric TLS Signaling547
- Removing Useragent and Server SIP Headers548
- GRUU and Sip.instance Support549
- Multi-Stage Digit Collection (Billing Codes) Support (for Sylantro Servers)549
- Configurable DNS Queries550
- Ignore out of Sequence Errors551
- Enable Microphone During Early Media552
- Early-Only" Parameter in Replaces Header RFC3891552
- Call-Info" Header to 200Ok Responses for Shared Call Appearance (SCA) Lines553
- Reason Header Field in SIP Message553
- Configurable Codec Negotiation Behavior553
- Configurable SIP P-Asserted Identity (PAI)554
- Configurable "Allow" and "Allow-Event" Optional Headers554
- Configurable Route Header in SIP Packet555
- Header555
- XML URI for Key Press Simulation556
- Reject INV or BYE When Unsupported Value in REQUIRE Header556
- Domain Name System (DNS) Server Pre-Caching Support558
- Configurable DNS Maximum Cache TTL562
- Configurable Transport Protocol for SIP Services and RTCP Summary Reports563
- Configurable Alphanumeric Input Order for Username Prompts563
- Active Voice-Over-IP (Voip) Recording565
- Broadsoft Broadworks Executive and Assistant Services Feature567
Chapter 7 Encrypted Files on the IP Phone575
About this Chapter575
- Topics575
- Encrypted Files on the IP Phone576
Chapter 8 Upgrading the Firmware580
- Using the "Firmware Update" Page in the Aastra Web UI581
- Using the Restart Feature583
- Using the Auto-Resync Feature584
About this Chapter580
- Topics580
- Upgrading the Firmware580
Chapter 9 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9-1587
Troubleshooting587
- Log Settings588
- Module/Debug Level Settings588
- Support Information590
- Watchdog Task Feature592
- Error Messages Display594
- Warning Message Display595
- Configuration and Crash File Retrieval595
About this Chapter587
- Topics587
Troubleshooting Solutions598
- Description598
- Why Does My Phone Display "Application Missing598
- Why Does My Phone Display the "No Service" Message598
- Why Is My Phone Not Receiving the TFTP IP Address from the DHCP Server599
- Why Does My Phone Display "Bad Encrypted Config"?599
- How Do I Restart the IP Phone600
- How Do I Set the IP Phone to Factory Default601
- How Do I Erase the Phone's Local Configuration602
- How to Reset a User's Password603
- How Do I Lock and Unlock the Phone605
Appendix A Configuration Parameters607
Configuration Parameters607
About this Appendix607
- Topics607
Setting Parameters in Configuration Files612
Operational, Basic, and Advanced Parameters612
- Simplified IP Phone UI Options Menu613
- Network Settings614
- DHCP Option Settings618
- Password Settings620
- Emergency Dial Plan621
- Emergency Call Behavior Settings621
- User Dial Plan Setting622
Aastra Web UI Settings622
Configuration Server Settings622
Multiple Configuration Server Settings630
Rport Setting632
Local SIP UDP/TCP Port Setting632
Local SIP TLS Port633
SIP STUN Parameters633
SIP TURN Parameters634
SIP Keep Alive Support636
- HTTPS Server Certificate Validation Settings637
HTTPS Client and Server Settings636
Virtual Local Area Network (VLAN) Settings640
RTCP Summary Reports643
Type of Service (Tos)/Dscp Settings645
Time and Date Settings646
Time Server651
Custom Time Zone and DST Settings653
Backlight Mode Settings659
Brightness Level Settings660
Background Image on Idle Screen661
Configurable Home/Idle Screen Modes661
Picture ID Feature662
DHSG Settings662
Bluetooth Support Settings663
Live Dialpad Settings664
SIP Local Dial Plan Settings664
Contact Header Matching666
- SIP Outbound Support666
SIP Basic, Global Settings667
- Call Waiting Settings670
Backup Outbound Proxy (Global Settings674
SIP Basic, Per-Line Settings675
Backup Outbound Proxy683
BLA Support for MWI683
Shared Call Appearance (SCA) Call Bridging684
- Centralized Conferencing Settings685
Custom Ad-Hoc Conference686
SIP Join Feature for 3-Way Conference686
Conference/Transfer in Live Dial Mode686
HTTP/HTTPS Authentication Support for Broadsoft CMS687
Advanced SIP Settings688
Missed Call Summary Subscription Settings693
As-Feature-Event Subscription Settings694
Transport Layer Security (TLS) Settings695
802.1X Support Settings700
RTP, Codec, DTMF Global Settings705
Autodial Settings710
Voicemail Settings711
SCA Voicemail Indicator Settings712
Directory Settings713
Customizable Directory List Key715
Callers List715
Customizable Callers List and Services Key716
Call Forward716
Call Forward Key Mode Settings717
PIN Suppression718
LLDP-MED and ELIN Settings718
Missed Calls Indicator Settings720
XML Settings720
Action URI Settings722
XML SIP Notify Settings725
Polling Action URI Settings725
Ring Tone and Tone Set Global Settings726
Ring Tone Per-Line Settings727
Ring Tone Via Speaker During Active Calls Settings728
No Service Congestion Tone Settings728
- Status Code on Ignoring Incoming Calls728
- Switch Focus to Ringing Line729
- Call Hold Reminder Settings729
- Preferred Line and Preferred Line Timeout731
- Goodbye Key Cancels Incoming Call732
- Stuttered Dial Tone Setting732
- Message Waiting Indicator Settings733
- Message Waiting Indicator Request URI733
- DND Key Mode Settings734
- Priority Alert734
- Bellcore Cadence Settings738
- SIP Diversion Display739
- Display Name Customization Settings740
- Language Settings741
- Language Pack Settings743
- Suppress DTMF Playback Setting750
- Display DTMF Digits Setting750
- Filter out Incoming DTMF Events751
- Intercom, Auto-Answer, and Barge in Settings751
- Enable Microphone During Early Media754
- Codec Negotiation754
- Group Paging RTP Settings754
- Audio Transmit and Receive Gain Adjustment Settings755
- Disable User Login to Aastra Web UI756
- Minimum Ringer Volume757
- Terminated Calls Indicator757
- Directed Call Pickup (BLF or XML Call Interception) Settings757
- ACD Auto-Available Timer Settings758
- Mapping Key Settings759
- Send DTMF for Remapping Conference or Redial Key760
- Park and Pickup Settings761
Softkey/Programmable Key/Keypad Key/Feature Key/Expansion Module Key/Hard Key Parameters767
- Configurable Positioning of Programmed Softkeys771
- Shifting of Softkey Positions for Busy States771
- Option to Remove the "More" Softkey When Not Required772
- Increase of Displayed Characters for Softkey Line Labels772
- Programmable Key Settings773
- Top Softkey Settings777
- Press-And-Hold Speeddial Keypad Key Settings782
- Handset Feature Key Settings783
- Expansion Module Key Settings for M670I , M675I, and M680I785
- Hard Key Settings for 6867I790
- Customizing the Key Type List793
- Locking Keys795
- Locking the SAVE and DELETE Keys798
- Enabling/Disabling Ability to Add/Edit Speeddial Keys800
- BLF List URI Settings800
- BLF Page Switch800
- Configurable Display Modes for BLF and Blf/List Softkey Labels801
- Configurable Display for Blank Blf/List Softkeys801
- Ring Splash Settings802
Customizing M675I Expansion Module Column Display814
- Expansion Module 1 through 3814
Advanced Operational Parameters815
- Blind Transfer Setting815
- Semi-Attended Transfer Settings815
- Update Caller ID Setting815
- Boot Sequence Recovery Mode Settings816
- Single Call Restriction Setting816
- Blacklist Duration Setting817
- Whitelist Proxy Setting817
- XML Key Redirection Settings (for Redial, Xfer, Conf, Icom, Voicemail817
- Options Key Redirection Setting819
- Off-Hook and XML Application Interaction819
- XML Override for a Locked Phone Setting819
- Symmetric UDP Signaling Setting820
- Symmetric TLS Signaling Setting820
- User-Agent Setting820
- GRUU and Sip.instance821
- DNS Query Setting821
- Ignore out of Order SIP Requests822
- Optional "Allow" and "Allow-Event822
- P-Asserted Identity (PAI822
- Route Header in SIP Packet823
- Compact SIP Header823
- Rejection of INV or BYE823
- Configuration Encryption824
- DNS Host File824
- DNS Server Query824
- DNS Maximum Cache TTL826
- SIP Services/Rtcp Summary Reports Transport Protocol Settings827
- Alphanumeric Input Order for Username Prompts828
- Active Voip Recording Settings829
- Broadsoft Broadworks Executive and Assistant Services830
Troubleshooting Parameters832
- Log Settings832
- Watchdog Settings835
- Crash File Retrieval835
Appendix B: Configuring the IP Phone at the Asterisk IP PBX837
About this Appendix837
- Topics837
IP Phone at the Asterisk IP PBX838
- 6757I Sample Configuration File841
- 6757I CT Sample Configuration File848
- 6753I Sample Configuration File859
Appendix D Sample BLF Softkey Settings866
- Asterisk/Sipxecs BLF867
- Broadsoft Broadworks BLF868
About this Appendix866
- Topics866
Sample BLF Softkey Settings866
Appendix E: Sample Multiple Proxy Server Configuration869
About this Appendix869
- Topics869
Multiple Proxy Server Configuration870
Limited Warranty871
- Exclusions871
- Warranty Repair871
- After Warranty Service871
Limited Warranty (Australia Only)872
- Warranty Repair872
- After Warranty Service873
Index874
- Expat XML882
Third-Party Copyright Compliance882

Aastra 6730I - Administrator's Guide Manual

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