Operational Features
41-001343-02 REV05 – 07.2014 5-244
Visual Indicators for Voicemail on SCA-Configured Lines
Visual indicators for voicemail messages on Shared Call Appearance (SCA) lines have been implemented on the 9480i,
9480i CT, 6735i, 6737i, 6755i, 6757i, 6757i CT, and 6867i model IP phones. The parameter “voice mail indicator” is availa-
ble allowing administrators the ability to configure what types of visual indicators the IP phones should display when
voicemail messages are pending on a respective SCA line.
Administrators have three options when configuring the “voice mail indicator” parameter:
• 0: When a line has pending messages, the IP phone does not display any visual indicators.
• 1: When a line has pending messages, the line’s corresponding softkey will display an envelope icon (or voicemail
icon for the 6867i) and the number of pending messages beside the softkey’s label . Additionally, the softkey’s LED
will be illuminated (if available).
• 2: When a line has pending messages, the line’s corresponding softkey will display only the envelope icon (or
voicemail icon for the 6867i) beside the softkey’s label (i.e. no indication of the number of pending messages).
Additionally, the softkey’s LED will be illuminated (if available).
The parameter is set to 0 (no visual indicators) by default.
Configuring SCA Voicemail Visual Indicators
Use the following procedure to configure the SCA voicemail visual indicators.
Notes:
• The above behaviors are also applicable to expansion module softkeys representing SCA lines.
• For programmable keys representing SCA lines, the respective programmable key’s LED will flash when voicemail mes-
sages are pending.
• The “voice mail indicator” parameter takes precedence over the “line icon disabled” parameter. If both “voice mail
indicator” and “line icon disabled” are enabled, an envelope icon (and number of messages, if configured) will be dis-
played when voicemail messages are pending.
• For information on SCA see “Shared Call Appearance (SCA) Call Bridging”on page 5-181.
Configuration Files
For specific parameters you can set in the configuration files, see Appendix A, the section, “SCA Voicemail Indicator Settings” on pageA-106.
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