Notification Form for Software Errors and Problems
Dear User,
As we all know from practice, software does not always function as expected for all
applications. A precise description of the problem and your observations will help us
to improve and maintain the software. Please complete this form and send it together
with any supporting information or documents to the address below.
ABB Switzerland Ltd
Utility Automation
Betreuung Software, Abt. UTASS
Bruggerstrasse 71a
CH-5401 Baden
Telefax +41 58 585 86 57
e-mail: SA-LEC-Support@ch.abb.com
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Unit/ ❑ REC 316*4 SW Version: ❑ REC 216 SW Version:
System: ❑ REG 316*4 SW Version: ❑ REG 216 SW Version:
❑ REL 316*4 SW Version: ❑ HMI SW Version:
❑ RET 316*4 SW Version: ❑ other: SW Version:
❑ XS92a / XS92b SW Version:
Problem:❑ Program error (unit/system) ❑ Program error (HMI /PC)
❑ Error in manual ❑ Suggestion for improvement
❑ other:
Can the error be reproduced at will? ❑ yes ❑ no
Particulars of hardware and software (unit/system configuration including jumper
positions, type of PC etc.):
Problem located? ❑ yes ❑ no
Suggested changes enclosed? ❑ yes ❑ no
The following are enclosed (floppy with settings etc.):
❑ Floppy ❑ Unit/system settings, file name:
❑ other:
Description of problem:
Customer: Date:
Address:
Please contact: Phone: Fax:
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