Advanced Instruments OsmoTECH User Manual

Chapter 8 Maintenance and troubleshooting
56
OsmoTECH® Single-Sample Micro-Osmometer User Guide
8.5 Troubleshooting
If you encounter a system error message on the screen
during operation, you may be able to fix the problem.
For example, you might need to close the printer door or
take some other simple action.
If you are unable to resolve the system error, contact
Advanced Instrument Hot-Line Technical Service for
assistance.
General errors
Table 2 lists general errors that the system can detect.
Error Suggested action
AI consumable box
not detected
• Place a test kit on the instrument.
Printer oine
• Close printer door
• Replace printer paper
• Connect printer
Table 2: General errors
Errors during calibration
For a list of errors that can occur during calibration, see
Calibration errors.
Errors during testing
If an error occurs during a test, a message displays on
the screen and is recorded in the events database.
Discard the sample, carefully clean the plunger, and then
try a new sample. If the error occurs again, refer to
Table3 for a possible remedy.
Error Possible cause/Suggested action
Out of
range Low
Out of
range High
Cause: The sample might be outside the range
of the instrument:
• Out of range Low indicates the measured
reading is below -10 mOsm.
• Out of range High indicates the measured
reading is above 2200 mOsm.
Action:
• Test a control such as Clinitrol.
• Check for particulate matter in the sample.
Sample did
not freeze
Cause: The sample might be above the range of
the instrument.
Action:
• Confirm sample is present in the sampler.
• Test the solenoid. (See Solenoid
maintenance.)
• Test a control such as Clinitrol to see if the
issue persists.
• Clean the sample probe.
Sample
pre-freeze
Cause: The sample froze prematurely.
Action:
• Re-run a new sample using a known control
such as Clinitrol.
• Check for particulate matter in the sample.
• Clean the sample probe with a chamber
cleaner dampened with water.
Test timeout
Cause: The instrument was unable to complete
the test within the allotted time.
Action:
• Check for particulate matter in the sample.
• Test a control such as Clinitrol to see if the
issue persists.
• If the issue persists, the sample might be
outside the range of the instrument.
Table 3: Testing errors

Advanced Instruments OsmoTECH Specifications

General

Brand	Advanced Instruments
Model	OsmoTECH
Category	Medical Equipment
Language	English