Chapter 7: Troubleshooting
PlateLoc User Guide
96
Reporting problems
About this topic If you have a technical problem that you cannot resolve after reading the
chapter on maintenance and troubleshooting, read the information in
this topic for how to report hardware, software, and user guide
problems.
Reporting hardware
problems
If you have a problem with a hardware component of the PlateLoc that
you cannot resolve, contact Velocity11 by:
❑ Sending an email to service@velocity11.com or
euroservice@velocity11.com
❑ Calling Velocity11 Technical Support at 1.800.979.4811 or
+1.650.846.6611
Make sure you have the serial number of the device ready. You can
locate the serial number in two places:
❑ On the front of the PlateLoc, below the fully tilted touch screen
❑ On the back of the device, at the bottom of the connection panel
00196
PlateLoc
Front
Serial number label
(below the tilted screen)
Serial number label
(at the bottom of the
connection panel)
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