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Chapter 7: Troubleshooting
PlateLoc User Guide
Reporting software
problems
If you find a problem in the lab automation system software, such as
BenchWorks or VWorks, contact Velocity11 by:
❑ Sending a bug report from within BenchWorks or VWorks
❑ Sending an email to service@velocity11.com or
euroservice@velocity11.com
Make sure you have the firmware and software version numbers ready.
To find the firmware version number:
1. Turn on the PlateLoc.
2. On the
Main Menu, press Setup.
3. In the Set Parameters Menu that appears, locate the firmware version
number in the lower left corner of the screen.
To find the version number from the CD:
Look on the PlateLoc ActiveX CD label.
To find the version number from either the PlateLoc.ocx file or
the PlateLoc ActiveX file:
1. Navigate to C:\Program Files\Velocity11\PlateLoc.
2. Right-click
PlateLoc.ocx and select Properties.
3. Click the
Version tab.
00206
PlateLoc
screen menu 1
Main Menu
Seal Time: 1.8s
Set Time: 1.8 Seconds
Set Temp: 20 Degrees C
Air pressure: 89 psi
Seal Temp: 20°C
Status: Ready
Setup
R
U
N
Press Setup.
00207
PlateLoc
screen menu 2
00207
PlateLoc
screen menu 2
Set Parameters Menu
Set Seal Time: 0.5s
Version 3.7.2 Cycle count: 00000
Set Seal Temp: 30°C
Service Done
Locate the firmware version number.
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