Alcatel-Lucent AOS-W 6.5.3.x - Troubleshooting and Log Messages

1035| AirGroup AOS-W 6.5.3.x| User Guide
1. Navigate to Configuration > Advanced Services > AirGroup.
2. Under Services, select the checkbox next to chat.
3. Click Enable.
4. Click Apply.
In the CLI
To enable iChat using the switch WebUI:
(host) (config) #airgroup service chat enable
Troubleshooting and Log Messages
Switch Troubleshooting Steps
Use the following procedure to prevent potential errors in a switch:
1. Execute the show airgroup internal-state statistics CLI command and ensure that the Sibyte
Messages Sent/Recv counters increment over a period of time.
2. Enable mDNS logs using the logging level debugging system process mdns command, and capture the
output of show log system all when the issue occurs. Review any obvious error print statements.
3. Save the output of show airgroup cache entries and show airgroup cppm entries and look for any
discrepancies.
ClearPass Guest Troubleshooting Steps
ClearPass Guest includes AirGroup-related events in the application log files. You can configure logging levels to
provide debugging information.
To show debugging information in event logs:
1. In ClearPass Guest, go to Administration > AirGroup Services and click the Configure AirGroup
Services command link. The Configure AirGroup Services form opens.
2. In the AirGroup Logging drop-down list, select either Debug—log debug information or Trace—log all
debug information. When one of these options is selected, debugging information is provided in the
events log.
3. Click Save Configuration.
For up-to-date information, see the ClearPass Guest Deployment Guide.
ClearPass Policy Manager Troubleshooting Steps
Monitoring and reporting services in ClearPass Policy Manager provide insight into system events and
performance.
To show incoming AirGroup requests from the switch:
1. In ClearPass Policy Manager, navigate to Monitoring > Live Monitoring > Access Tracker. The Access
Tracker list view opens.
2. Click an event’s row to view details. The Summary tab of the Request Details view opens. Additional
details may be viewed on the Input, Output, or Alerts tabs, or you can click Show Logs to view logging
details.
For up-to-date information, see the ClearPass Policy Manager User Guide.