988| Voice and Video AOS-W 6.5.3.x| User Guide
Advanced Voice Troubleshooting
AOS-W enables you to debug voice issues more efficiently and quickly by providing detailed information about
the voice calls, voice client status, and Call Detail Records (CDR). You can obtain the advanced troubleshooting
information such as time of failure of the call, status of the client during the call failure, signal strength of the
call, AP handoff information, and signaling message issues.
The following options allow you to easily troubleshoot voice call issues:
n View troubleshooting information on voice client status
n View troubleshooting information on voice call CDRs
n Debug voice logs
n View voice traces
n View voice configuration details
Viewing Troubleshooting Details on Voice Client Status
AOS-W enables you to view the status of the voice clients. Additionally, it allows you to view more details such
as AP handoff information and AP station report of an active call based on the client's IP address, or the MAC
address.
The AP handoff information includes the AP events such as association request, re-association request, and de-
authentication request with timestamps. The AP station report includes the AP MAC address, association time,
average RSSI value, and retries count.
You can use the WebUI or CLI to view up to 60 entries of AP events and 30 entries of AP station reports for a
voice client.
In the WebUI
1. Navigate to the Monitoring > Voice > Voice Clients page and select the voice client.
2. Click HandOff Information to view the AP station report and AP handoff information of the selected voice
client.
In the CLI
To view the details of a voice client based on its IP address:
(host) #show voice client-status ip 10.15.20.63
Voice Client(s) Status
----------------------
Client(IP) Client(MAC) Client Name ALG Server(IP) Registration State Call
Status BSSID ESSID AP Name Flags
---------- ----------- ----------- --- ---------- ------------------ ---------
-- ----- ----- ------- -----
10.15.20.63 00:00:f0:05:c9:e3 7812 h323 10.3.113.239 REGISTERED In-Call
00:0b:86:b7:83:91 st-voice-raj RAP2-Lab R
Num Clients:1
Flags: V - Visitor, W - Wired, R - Remote
AP Events
---------
Timestamp BSS Id Category Event
--------- ------ -------- -----
Aug 13 09:22:57 00:0b:86:b7:83:91 Call Call Start
Aug 13 11:29:34 00:0b:86:b7:83:91 Call Call End
Aug 13 11:29:41 00:0b:86:b7:83:91 Call Call Start
Aug 13 11:30:29 00:0b:86:b7:83:91 Call Call End
Aug 13 11:30:39 00:0b:86:b7:83:91 Call Call Start
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