66 MaxCommunicator Manual
Troubleshooting IP Connectivity from a Remote
Location
If problems occur connecting to your company’s MAX Communication
Server from a remote location, they may be due to a failure to connect to
your ISP or due to firewalls at your office preventing direct access to the
MAX Communication Server.
As a test, you can choose Run from the Windows Start menu, then enter
Ping <IP address> [ENTER]
where <IP address> is the MAX Communication Server system you
want to connect to. An example of the IP address format is
123.234.231.143
If you do not get a response, contact your LAN administrator for support.
Also, check to verify that the necessary ports are open.
Cannot use “IP Exten-
sion integrated with
IP-Talk.”
You tried to log in with
the IP extension option
without being assigned
an IP-Talk License.
Confirm that your extension is
set up as an IP extension with
dynamic IP address and that an
IP-Talk License has been
assigned.
The version of Max-
Communicator on
your desktop is out of
date.
The installed version of
MaxCommunicator
does not match the ver-
sion of MAX Commu-
nication Server on the
system server.
Upgrade MaxCommunicator
to match the current running
version of MAX Communica-
tion Server.
Error Message Description Solution
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