Applied Biosystems StepOne - Stepone Software Problems

DRAFT September 25, 2007 1:07 am, 4376782_Troubleshoot.fm
Appendix A How to Troubleshoot the Installation
StepOne
™
Software Problems
Applied Biosystems StepOne
™
and StepOnePlus
™
Real-Time PCR Systems
Installation, Networking, and Maintenance Guide
128
Notes
StepOne
™
Software Problems
If you encounter errors during the installation of the StepOne
™
software, uninstall the
software before reinstalling it.
Uninstall the
StepOne
™
Software
1. Log onto the operating system as Administrator, or as a member of the
Administrators user group.
IMPORTANT! If you are installing the StepOne
™
software, you must log onto the
Windows
®
operating system using a user account that belongs to the Administrators
user group.
2. Remove the StepOne
™
software:
a. In the desktop, select StartControl PanelAdd/Remove Programs.
b. In the Add/Remove Programs dialog box, select StepOne
™
software, then
click
Change/Remove .
c. In the Welcome page of the InstallShield Wizard dialog box, select Remove.
d. In the Confirm Uninstall dialog box, click OK .
e. When the uninstallation is complete, then click Finish.
f. Close the Add/Remove Programs dialog box.
3. Restart the computer and log in as Administrator, or as a member of the
Administrators user group.
4. Reinstall the StepOne
™
software.
If the StepOne
™
software installation continues to fail, reimage the computer and
repeat the installation.