Applied Biosystems StepOne User Manual

DRAFT September 25, 2007 1:07 am, 4376782_Troubleshoot.fm
Appendix A How to Troubleshoot the Installation
Network Connection Problems
Applied Biosystems StepOne
™
and StepOnePlus
™
Real-Time PCR Systems
Installation, Networking, and Maintenance Guide
130
Notes
How to Ping the
Instrument
You can confirm the connection between a network computer and instrument by pinging the
instrument name or IP address from the computer. The ping command issued from the DOS
command shell causes the computer to send a series of 32-byte data packets to the instrument.
If the network connection between the computer and the instrument is unobstructed, the
instrument sends data packets in reply.
1. Determine the IP address of the instrument:
a. Touch the instrument touchscreen to awaken it, then touch .
b. In the Main Menu, touch Settings MenuAdmin Menu Set IP Address.
c. Record the IP address in the IP Address field.
2. Ping the instrument:
a. Power on the instrument and wait for the instrument to boot.
b. In the computer desktop, select StartProgramsAccessories
Command Prompt.
c. In the Command Prompt window, enter
ping <IP address>, then
press Enter.
If the DOS prompt… Then…
replies to the pings the computer can communicate with the IP address.
displays “request
timed out”
Wait a few minutes for the network to update the IP address of
the instrument, then ping the instrument again.
If you still cannot ping the instrument after two attempts,
consult your network administrator to determine the source of
the failed network connection.

Applied Biosystems StepOne Specifications

General

Brand	Applied Biosystems
Model	StepOne
Category	Laboratory Equipment
Language	English