Before Calling for Service
154 FastPak EXP Operating Manual
Before Calling for Service
When problems occur, perform the following checks
before calling for service.
Cabinet
1. Check that the power cord is connected to the
appropriate power source.
2. Verify that the unit is online and that the status
display looks normal.
3. Listen to determine if there are any unusual
noises coming from the device.
Canisters/Cassettes
1. Determine whether the canister is filled properly.
2. Determine whether the canister is set into the
correct position inside the drawer correctly.
ARxIUM Computer
1. Determine whether the PC and monitor are
powered on. (Verify that the LED lamps on the
front of each device are lit.)
2. Check to see whether the screen display appears
normal.
3. Note which task you were performing when the
problem occurred.
4. Determine whether the computer is responding
to keyboard and/or mouse input. If it does not,
check to make sure that cables leading from the
keyboard and monitor are securely connected.
5. Determine whether there are any alarms on the
status display.