Troubleshooting
160 FastPak EXP Operating Manual
Troubleshooting
Do not use force when opening or
closing the medication drawers.
Excessive force may cause
machine failure.
Do not place fingers or hands
inside a medication drawer when
closing the drawer, to avoid injury.
Contacting ARxIUM
Call ARxIUM at 1-888-537-3102; then press 2 for
product service.
Call ARxIUM at 1-888-537-3102; then press 3 to
order ARxIUM consumables.
Problem Solution
A medication drawer will
not open.
• Check other drawers in a vertical line with the problem
drawer to ensure they are completely closed.
• If the other drawers are closed, release the manual lock,
shown in Figure
1-9.
A medication drawer will
not close.
• Check other drawers in a vertical line with the problem
drawer, to ensure they are completely closed.
• Pull out another drawer in the same vertical line and
close the two drawers simultaneously.
• Release the manual lock, shown in Figure 1-9.
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