AudioCodes 445HD - 5.8.19 Allowing Call Center Agents to Record Welcome Greetings; Table 5-50: Letting Call Center Agents Record Welcome Greetings

Administrator's Manual 5. Configuring VoIP Settings
Version 3.4.3 113 400HD Series IP Phones
5.8.19 Allowing Call Center Agents to Record Welcome Greetings
Note: Support pending.
The network administrator can configure whether to allow or not allow call center agents to
record welcome greetings.
 To let Call Center agents record welcome greetings:
• Use the table as reference.
Table 5-50: Letting Call Center Agents Record Welcome Greetings
Parameter Description
voip/services/greeting/beep/enabled
Enables a beep to be heard by the agent when the
recorded welcome greeting finishes playing.
 1 = Enabled (default)
 0 = Disabled
voip/services/greeting/enabled
Lets agents in a call center record directly on their
phones personal voice greetings which play
automatically when callers call in, to welcome callers to
the service they’re seeking.
Configure:
 1 = Enabled

0
= Disabled (default)