AudioCodes 445HD - Playing a Beep on an Incoming Call; Enabling Proactive Mute

400HD Series IP Phones
Administrator's Manual 200 Document #: LTRT-11973
A.3.4 Playing a Beep on an Incoming Call
This feature lets call center network administrators configure a beep to be played when a
call comes in if auto-answer is configured. The beep is played on both speaker and headset.
Agents will know from the beep that they have an incoming call in which to attend.
Note: To configure the auto-answer feature, see Section 5.8.6.
 To configure playing a beep using configuration file:
 Use the table as reference.
Table A-14: Playing a Beep on an Incoming Call
Parameter Description
voip/auto_answer/headset_beep/enabled
Determines whether or not to play a beep on
an incoming call, on the headset.
 0 Disable (default)

1
Enable
voip/auto_answer/speakerphone_beep/enabled
Determines whether or not to play a beep on
an incoming call, on the speaker.
 0 Disable (default)
 1 Enable
A.3.5 Enabling Proactive Mute
This feature lets call center network administrators enable a proactive mute when calls come
in so that when they come in, callers cannot hear the agents until the agents unmute by
pressing the Mute button. The feature can protect call centers from agent conduct that might
be offensive to callers. Agents may for example pass an offensive remark to one another
about a caller whose call is coming in, without realizing the caller can hear.
 To enable proactive mute using configuration file:
 Use the table as reference.
Table A-15: Enabling Proactive Mute
Parameter Description
voip/proactive_mute/enabled
Determines whether or not to enable
proactive mute.
 0 Disable (default)
 1 Enable