AudioCodes 445HD - Locking Agents Phones Alphabetical Keys

Administrator's Manual A. Configuring Phones in Server-Specific Deployments
Version 3.4.3 199 400HD Series IP Phones
A.3.3 Locking Agents' Phones' Alphabetical Keys
Note: Only applies to the 405HD model.
This feature lets call center network administrators lock agents' phones' alphabetical (non-
numerical) keys so that only numerical keys are available to them. This feature provides call
centers the option to limit agents to work-specific tasks. The feature reduces private activity
on the part of agents. Agents cannot, for example, add contacts to a personal directory.
When this feature is enabled, agents can only use numbers. Only two menus are available
in agents' phone screens:
 Status
 Administration
 To lock alphabetical keys using configuration file:
 Use the table as reference.
Table A-13: Locking Agents Phones Alphabetical Keys
Parameter Description
voip/block_non_numeric_key
Determines whether or not to lock Agents'
phones' alphabetical keys and only allow
Agents to use numerical keys.
 0 Disable (default)

1
Enable