AudioCodes 445HD - Page 216

400HD Series IP Phones
Administrator's Manual 216 Document #: LTRT-11973
 To configure the ACD server:
 Define a path and configure the parameters using the table below as reference.
Table C-1: ACD Parameters
Parameter Description
voip/services/ACD/enabled
Enables / disables the status of the ACD feature for
combined ACD/Hoteling, i.e., backwards compatibility.
Select either:
 0 Disable (default)
 1 Enable
voip/services/ACD/server_type
From the 'Server Type' drop-down list, select
GENESYS or BROADSOFT.
Select the BROADSOFT option for optimal ACD
functionality with Genesys.
When you select BROADSOFT, after logging into the
ACD server, the ACW (After Call Work) softkey will be
displayed on the phone and the Missed softkey
displayed in the command menu along with the
FORWARD and DND options.
Note that administrators can optionally hide the ACW
softkey (see the next parameter).
voip/services/ACD/show_acw_softkey/enabled
Allows administrators to hide the ACW softkey. After
logging into the call center's Automatic Call Distributor
(ACD) server, the ACW softkey is by default displayed
on the phone 1. Administrators can change this default
and hide the softkey 0.
 0 Disable
 1 Enable (default)
The default softkey layout is ACW, READY/Not Ready
(when the user is logged on), Login/Logout and
Command menu items including Missed and DND.
When the ACW softkey is disabled, the display stays
the same but without the ACW softkey.
system/dnd/show_softkey Removes the DND item from the Call Menu where it's
displayed by default when ACD is enabled.
 0 Removes DND from the Call Menu

1
Displays
DND
in the Call Menu (default)
system/forward/show_softkey Removes the Forward item from the Call Menu where
it's displayed by default when ACD is enabled.
 0 Removes Forward from the Call Menu
 1 Displays Forward in the Call Menu (default)
voip/services/ACD/server_use_sip_server
From the drop-down, choose Enable.
 0 Disable

1
Enable
voip/services/ACD/expire_time
The server registration timeout, in seconds.
Range: 0 to 86400. Default: 3600.
voip/services/ACD/server_address
Displayed only when 'Use SIP Server As ACD Server' is
set to Disable (see previous). Defines the IP address of
the ACD server. Default: 0.0.0.0