AudioCodes 445HD - Page 7

Administrator's Manual Contents
Version 3.4.3 7 400HD Series IP Phones
10.2 Configuring System Logging (Syslog) ................................................................. 177
10.3 Viewing Error Messages Displayed in the Phone Screen ................................... 179
10.4 Debugging using Packet Recording Parameters ................................................ 180
10.5 Activating Core Dump ......................................................................................... 181
10.6 Configuring Port Mirroring................................................................................... 182
A Configuring Phones in Server-Specific Deployments ................................. 183
A.1 BroadSoft's BroadWorks .................................................................................... 183
A.1.1 Configuring BLF ................................................................................................ 184
A.1.2 Configuring Call Forwarding .............................................................................. 185
A.1.3 Configuring DnD ................................................................................................ 186
A.1.4 Configuring FKS ................................................................................................ 187
A.1.5 Using SIP Authentication for Xsi Access ............................................................ 187
A.1.6 Configuring Phones to Connect to Xsi I/F using HTTP/S Authentication ............. 187
A.1.7 Configuring Shared Call Appearance ................................................................. 189
A.1.8 Setting up a Remote Conference ....................................................................... 192
A.1.9 Loading the Corporate Directory to the Phone ................................................... 192
A.1.10 Adding a Contact to the Corporate Directory ...................................................... 193
A.1.11 Disabling Handset Mode .................................................................................... 193
A.1.12 Displaying a Message in Agents' Phone Screens ............................................... 194
A.1.13 Changing Phone Screen Backlight Timeout ....................................................... 194
A.2 Asterisk, Coral and Metaswitch........................................................................... 195
A.2.1 Configuring BLF ................................................................................................ 195
A.3 Genesys SIP Server for Contact Centers ........................................................... 196
A.3.1 Configuring Dual Registration to Ensure SIP Business Continuity for Agents ..... 196
A.3.2 Enabling Agents to Sign in with Phone Numbers................................................ 198
A.3.3 Locking Agents' Phones' Alphabetical Keys ....................................................... 199
A.3.4 Playing a Beep on an Incoming Call .................................................................. 200
A.3.5 Enabling Proactive Mute .................................................................................... 200
A.3.6 Configuring Automatic Answer ........................................................................... 201
A.3.7 Regulating the 'Logged out' Message ................................................................ 201
A.3.8 3PCC (Third Party Call Control) ......................................................................... 202
A.3.9 Disabling Handset Mode .................................................................................... 203
A.3.10 Changing Phone Screen Backlight Timeout ....................................................... 203
A.3.11 Displaying a Message on Agents' Phones ......................................................... 204
A.3.12 Configuring a Redundant (Backup) Genesys Server .......................................... 204
A.4 Genband: KBS Softswitch Solution ..................................................................... 205
A.4.1 Configuring Shared Line Appearance ................................................................ 206
A.4.2 Configuring Call Pickup ..................................................................................... 208
A.4.3 Setting up a Remote Conference ....................................................................... 210
B Alternative Automatic Provisioning Methods ............................................... 211
B.1 Static DNS Record Method ................................................................................. 211
B.2 AudioCodes' HTTPS Redirect Server .................................................................
213
C Configuring Automatic Call Distribution (ACD) ............................................ 215
C.1 Softkey Display and Command Menu Options .................................................... 218
D Recovering the Phone .................................................................................... 219
D.1 Identifying that the Phone is in Recovery Mode .................................................. 219
D.2 Verifying that the Phone is in Recovery Mode .................................................... 219
D.3 Recovering the Phone ........................................................................................ 220
D.4 Verifying that the Phone is Downloading the Image File ..................................... 223
D.4.1 Verifying Using Wireshark.................................................................................. 223