User's Manual 46 Document #: LTRT-71405
MediaPack Series
6.3 Using Internet Explorer to Access the Web Interface
Internet Explorer's security settings may block access to the Gateway's Web browser if
they're configured incorrectly. If this happens, the following message appears:
Unauthorized
Correct authorization is required for this area. Either your browser does not perform
authorization or your authorization has failed. RomPager server.
To troubleshoot blocked access to Internet Explorer:
1. Delete all cookies from the Temporary Internet files folder. If this does not clear up the
problem, the security settings may need to be altered. (Continue to Step 2).
2. In Internet Explorer, from the Tools menu, select Internet Options. The Internet
Options dialog box appears.
3. Select the Security tab, and then, at the bottom of the dialog box, click Custom Level.
The Security Settings dialog box appears.
4. Scroll down until the Logon options are displayed and change the setting to Prompt for
user name and Password. Click OK.
5. Select the Advanced tab.
6. Scroll down until the HTTP 1.1 Settings are displayed and verify that the Use HTTP
1.1 option is checked.
7. Restart the browser. This fixes any issues related to domain use logon policy.
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