auris Monarch Platform - CT Scan or Pre-Planned Case Cannot be Uploaded to Tower; Keyboard on Planning Laptop Is Unresponsive; Planning Laptop will Not Turn on; Unable to Log on to Physician User Account on Tower or Planning Laptop

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4. Move the cable to the opposite connector on the Tower.
5. If problem persists, contact Auris Customer Care for support.
CT Scan or Pre-Planned Case Cannot be Uploaded to
Tower
1. Reseat disc in DVD player or Monarch USB drive.
2. Confirm if the export button becomes available on the Patient List screen.
3. If problem persists, contact Auris Customer Care for support.
Keyboard on Planning Laptop Is Unresponsive
1. Reboot laptop.
2. If problem persists, contact Auris Customer Care for support.
Planning Laptop Will Not Turn On
1. Confirm laptop is connected to power.
2. If problem persists, contact Auris Customer Care for support.
Unable to Log on to Physician User Account on Tower or
Planning Laptop
1. Reboot system and log on.
2. If problem persists, contact hospital admin user for password reset.
Unable to Log on to Admin User Account on Tower or
Planning Laptop
1. Reboot system and log on.
2. If problem persists, contact Auris Customer Care for support.