Chapter 3: Answering a call
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When you receive an incoming call, the phone selects the incoming call automatically. However, if
you are already on a call or if you receive more than one incoming call at a time, you might need to
select the call you want to answer manually.
The phone displays an incoming call as a green line with a ringing bell icon. To answer the call, tap
the call appearance line.
Note:
The procedure for answering a call might vary depending on how the administrator has
configured your phone.
If you do not have the Go to Phone Screen on Ringing option enabled and if the phone does not
display the Phone screen, incoming calls display on the top line of the screen. You can tap the line
to answer the call.
Procedure
Answer an incoming call in one of the following ways:
• If you are not on another call, lift the handset, touch the ringing call appearance line, tap Answer
softkey to answer the call using the speakerphone, or press Headset to answer using the
headset.
• If you are on another call, from the Phone screen, scroll to the line with the incoming call and tap
Answer. The deskphone automatically answers the incoming call and puts the previous call on
hold.
•
Note:
To automatically display the Phone screen when you receive an incoming call, set the Phone
Screen on Ringing option to Yes. For more information, see Displaying the Phone screen on
receiving a call on page 23.
Switching to another deskphone during an active call
38 Using Avaya 9621G/9641G IP Deskphones SIP January 2015
Comments? infodev@avaya.com
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