Avaya 9621G - Initiating an IM Session from Your Contacts List; Replying to an IM; Using IM Templates

Initiating an IM session from your contacts list
Procedure
1. Press the Contacts button on the phone.
2. Type the name or select the user you want to send an IM.
3. Tap the IM icon on the right hand side of the name of the user. The telephone displays the
IM Edit screen.
4. Using the on-screen keyboard or dialpad, type your message (up to 255 characters).
5. To send the message, tap Done.
Related Links
Instant Messaging on page 63
Replying to an IM
About this task
When someone sends you an IM, the deskphone displays a notification message on the Top Line
with an optional audio alert.
Procedure
1. On the notification window, tap Reply.
2. On the IM Edit screen, type your message.
3. To send your message, tap Done.
Related Links
Instant Messaging on page 63
Using IM Templates
If you are busy and do not wish to attend an incoming call from one of your contacts, you can send a
reply with a predefined response.
Procedure
1. For an incoming call that you do not want to attend, tap Send IM and select from among the
following options that the screen displays:
• I’ll call you back as soon as I’m off the phone.
• I’ll call you back in 5 minutes.
• I’ll call you back in an hour.
Instant Messaging
64 Using Avaya 9621G/9641G IP Deskphones SIP January 2015
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