Avaya 9621G - Chapter 13: About Hotline; About Hotline

Tracing a malicious call
About this task
Use the Malicious Call Trace (MCT) feature to trace a malicious call. Activating MCT alerts a
controller to begin call tracing and provide information for reporting this call. This feature is available
only if your administrator has set up the phone system to trace and track malicious calls and there is
an attendant or controlling user to oversee the trace.
Procedure
1. During an active call, access the Features menu.
2. If necessary, scroll down to MCT and touch the corresponding line to start the trace.
An alerting tone and/or flashing LED signifies the trace is active. Hanging up deactivates
MCT.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can use Malicious Call Trace (MCT). Before using the MCT feature,
you must understand and comply with these laws.
Recording a call
About this task
Use the One Touch Recording (OTR) feature to record a malicious call on your voice mail system.
This feature is available only if your administrator has set up the feature on your telephone.
Procedure
1. During an active call, scroll right from the Phone screen to access the Features menu.
2. If necessary, scroll down to OTR and touch the corresponding line to start recording the call.
Important:
Some countries, states, and localities have laws that determine if and under what
circumstances you can record telephone conversations. Before using the OTR feature,
you must understand and comply with these laws.
3. Hang up to stop recording.
Tracing a malicious call
January 2015 Using Avaya 9621G/9641G IP Deskphones SIP 83
Comments? infodev@avaya.com