Avaya J159 - Important Safety Information

SCA icons and visual LED indication..................................................................................... 111
Joining a call in a shared line................................................................................................ 112
Putting a call on private hold and resuming a call................................................................... 112
Customizing ringtones for the SCA extension......................................................................... 113
Customizing SCA lines......................................................................................................... 114
Customizing incoming call alerts for shared lines.................................................................... 114
Viewing SCA configuration................................................................................................... 115
Chapter 17: Simultaneous Ring Personal........................................................................... 117
Accessing Simultaneous Ring Personal from the phone menu................................................ 117
Disabling Simultaneous Ring Personal during an active call.................................................... 118
Adding a Simultaneous Ring number.................................................................................... 118
Editing Simultaneous Ring numbers...................................................................................... 119
Deleting a Simultaneous Ring number................................................................................... 119
Chapter 18: BroadWorks call center................................................................................... 120
Logging in to the phone....................................................................................................... 121
Logging out of your phone.................................................................................................... 121
Call center status................................................................................................................ 122
Viewing the call center status............................................................................................... 122
BroadWorks Call Center icons.............................................................................................. 122
ACD call information............................................................................................................ 123
Viewing the ACD call information from the call details............................................................. 123
Setting the agent state......................................................................................................... 124
Agent state......................................................................................................................... 124
Customer originated trace.................................................................................................... 125
Initiating the Customer originated trace........................................................................... 125
Escalation calls to supervisor............................................................................................... 126
Escalating a call to the supervisor................................................................................... 126
Emergency escalation......................................................................................................... 127
Escalating a call to the supervisor during an emergency................................................... 127
Call disposition codes.......................................................................................................... 128
Entering disposition code............................................................................................... 128
Hold reminder..................................................................................................................... 129
Chapter 19: Customization.................................................................................................. 130
Phone................................................................................................................................ 130
Setting the dialing mode................................................................................................. 130
Displaying сall timers..................................................................................................... 130
Setting key repeat delay................................................................................................. 131
Setting redial options..................................................................................................... 131
Setting the Audio button................................................................................................. 132
Assigning speed dial entries........................................................................................... 132
Setting Mute alert.......................................................................................................... 133
Visual alerting............................................................................................................... 134
Customizing phone keys................................................................................................ 135
Contents
February 2022 Using Avaya J159 SIP IP Phone in Open SIP 10
Comments on this document? infodev@avaya.com