Troubleshooting
Basler A500k Series 6-3
PRELIMINARY
Check the setup on your frame
grabber and make sure that the
ExSync signal is not too short. The
period of the ExSync signal must
be greater than 2 ms (A504k) or
13.2 ms (A501k).
(On many frame grabbers, the
period of the ExSync signal is
adjusted by changing a setting for
the “frame rate”. Your frame rate
should not exceed 500 fps (A504k)
or 74 fps (A501k).)
Yes
No
Correct
the
settings.
Check your exposure setting.
The exposure time must be
less than the ExSync period.
Is the exposure OK?
Switch on test image one.
Can the test image be seen?
Correct
the
setting.
Go to the
interfacing
troubleshooting
chart.
Replace the camera.
No
No
Yes
Are you controlling the camera with
an ExSync signal or is the camera
in free-run?
ExSync signal.
Free-run.
CCT+
Check to make sure that:
Timer 1 is set no lower than
10 µs.
Timer 2 is set no lower than
3 µs.
The sum of the Timer 1 setting
plus the Timer 2 setting is
greater than 2 ms (A504k) or
13.2 ms (A501k).
Are the settings OK?
No
Correct
the
settings.
Binary
Commands
Did you set up free-run using the Exposure Time Control Mode
setting on the CCT+ or with binary commands?
Yes
Yes
Switch on the test image one.
Can the test image be seen?
Go to the
interfacing
troubleshooting
chart.
Replace the camera.
No
Yes
Check to make sure that the RS-644 serial connection is working OK. You can do
this by starting the CCT+. When you start the tool, the camera settings should
appear in the right-hand column.
(If this is the first time that you are starting the tool, no RS-644 port will be selected
when starting the tool. Click the “No Port Selected“ button below the menu bar and
select the RS-644 port you wish to use. The settings should appear.)
Did the camera settings appear?
Go to the
RS-644
serial
communications
troubleshooting
chart.
No. The
column is
blank.
Yes
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