62 Multifunction Control Panel
®®
Teleservice Page
The parameters in this page (see Figure 3.11) determine the way the Control panel
will respond to incoming Calls from the Central Station.
The Control panel will answer incoming Teleservice calls only when the User
has enabled the Teleservice option or Answering device option (refer to ‘En-
able/Disable Teleservice’ in the User Manual).
zz
zz
z Double Call - This option allows the Control panel to share the Telephone
line with another answering device (Answerphone, Fax, etc.). If this option is
enabled, the Control panel will override other telephone devices when it recog-
nizes the Double call sequence.
zz
zz
z Number of rings - The value entered in this field determines the number of
rings the Control panel will allow before answering an incoming call. If the
‘Double Call’ option is enabled this parameter will be ignored.
zz
zz
z Callback - If this option is enabled the Control panel will call the ‘Installer
Telephone Number’ when it receives the Teleservice call. In this way, author-
ized persons only can access the system.
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zz
z Customer Code - This field shows the Customer code.
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zz
z Installer Telephone Number - This field holds the ‘Teleservice’ number. The
Control panel will call this number when it receives an incoming Teleservice call
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zz
z Listen-in - If this option is enabled, the Central Station operator (after receiv-
ing an Alarm call from the system) will be able to open a Listen-in session on
the monitored premises.
If the ‘2-wayAudio alert’ is enabled (refer to the ‘Options’ Page), the Control
panel will open the Audio channel for 15 seconds before starting the Listen-in
session. The ‘2-wayAudio alert’ is valid for all protocols.
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zz
z 2-Way Audio - This option will allow the operator to open a 2-Way Audio
session and talk to persons on the monitored premises.
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z Two-Way Audio Timeout - This parameter determines the duration of the
Listen-in or 2-Way Audio session. The session will close automatically when
the programmed Timeout ends, or when the operator ends the session.
The programmed Timeout is valid for all 8 Telephone Numbers.
Call Attempts
The value entered in this field determines the number of times the Control panel
will dial a telephone number before quitting the unaswered call (8 at default).
Accessing the DTMF Menu
If you enable Listen-in with 2-Way Audio Timeout, the operator will be
able to access the DTMF menu over the phone. To do so, the operator
must press any number on the telephone keypad and wait for the audible feed-
back signal (5 beeps), then enter a Valid DTMF Code (for further details refer
to “Operating the System from a Telephone” in the USER MANUAL).
Export to WinBcs
Use this button to export data to the “Bentel Central Station” application.
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