Black Box KV1700A/E - Calling Black Box; Shipping and Packaging

SERVSWITCH
TM
OCTET INSTALLER/USER GUIDE
102
• Restart terminal emulation software and start again.
• Power cycle the Octet switch and start again.
The OSD does not display unless a switch is made
Ensure that the monitor supports the 640 x 480 default resolution of the OSD. If this
resolution is not supported, access the command line and type set def res 1 to change the
default resolution to 1024 x 768.
Connection to a second Octet switch in a dual matrix
environment is halted
• Dual Octet matrix configuration is supported on KV1711-R2, KV1712-R2
or KV1713 user stations. If you are using any of the supported user stations,
please ensure the firmware is updated to the latest revision.
• Ensure both switches are updated with the latest firmware revision.
• Ensure the second Octet switch is part of the same environment as the
primary Octet switch. The Octet environment refers to a cluster of Octet
switches that are synchronized together through the Octoware software.
The error message “Connection to two different Octet environments is not
supported. Please disconnect one matrix switch” is displayed. The Octet user
station remains in its current state until one of the Octet switches is
disconnected.
• Discover and synchronize both Octet switches, and power cycle the user
station.
• Ensure the same Octet switch is not connected to both ports of the user
station. The error message “Connection on both ports to the same matrix is
not supported. Please disconnect one cable.”
9.2 Calling Black Box
If you determine that your ServSwitch Octet is malfunctioning, do not attempt to alter or
repair the unit. It contains no user-serviceable parts. Refer to the table on the following
page for Black Box Technical Support Information:
Before contacting Black Box Technical Support, make a record of the history of the
problem. We will be able to provide more efficient and accurate assistance if you have a
complete description, including:
• the nature and duration of the problem;
• when the problem occurs;
• the components involved in the problem;
• any particular application that, when used, appears to create the problem or
make it worse; and
• the results of any testing you’ve already done.
9.3 Shipping and Packaging
If you need to transport or ship your ServSwitch Octet: