Brother MFC-8880DN Service Manual

Confidential
CHAPTER 3 ERROR INDICATION AND TROUBLESHOOTING
This chapter details error messages and codes that the incorporated self-diagnostic
functions display if any error or malfunction occurs. If any error message appears, refer to
this chapter to find which components should be checked or replaced.
The latter half of this chapter provides sample problems that could occur in the main sections
of the machine and related troubleshooting procedures. This will help service personnel
pinpoint and repair defective components.
CONTENTS
1. INTRODUCTION ........................................................................................................... 3-1
1.1 Precautions............................................................................................................ 3-1
1.2 Part names ............................................................................................................3-2
1.3 Initial Check ........................................................................................................... 3-3
2. DISTINGUISH ERROR CAUSE ....................................................................................3-5
2.1 ERROR INDICATION ............................................................................................ 3-5
2.1.1 Error messages appearing on the LCD......................................................3-5
3. ERROR CODES ............................................................................................................ 3-9
3.1 Error Indication ......................................................................................................3-9
3.2 Error Code Cause and Remedy ..........................................................................3-12
4. PAPER FEEDING PROBLEMS .................................................................................. 3-41
4.1 No Feeding ..........................................................................................................3-41
4.2 Double Feeding ...................................................................................................3-41
4.3 Paper Jam ...........................................................................................................3-42
4.4 Dirt on Paper ....................................................................................................... 3-44
4.5 Wrinkles or creases .............................................................................................3-44
4.6 Waves in the paper / folds in the paper at the eject roller 2.................................3-44
4.7 Curl in the paper ..................................................................................................3-45
4.8 Prints only single side of the paper when duplex-printing ................................... 3-45
5.
TROUBLESHOOTING FOR PRINT IMAGE DEFECT FROM PC/USB/FAX RECEPTION ...... 3-46
5.1 Image Defect Examples ......................................................................................3-46
5.2 The pitch which appears in the image caused by failure of a roller. ....................3-47
5.3 Troubleshooting for image Defect........................................................................3-48
6. SOFTWARE SETTING PROBLEMS .......................................................................... 3-63
7. NETWORK PROBLEMS............................................................................................. 3-64
8. TROUBLESHOOTING OF THE COMMUNICATIONS ERRORS ............................... 3-65
9. TROUBLESHOOTING OF THE CONTROL PANEL .................................................. 3-71
10. TROUBLESHOOTING OF FAX FUNCTIONS ............................................................ 3-73

Brother MFC-8880DN Specifications

General

Print technology	Laser
Maximum resolution	1200 x 1200 DPI
Economical printing	Yes
Time to first page (black, normal)	8.5 s
Print speed (black, normal quality, A4/US Letter)	30 ppm
Scan to	E-mail, E-mail Server, File, FTP, Image, OCR, USB
Scanner type	Flatbed & ADF scanner
Grayscale levels	256
Input color depth	24 bit
Maximum scan resolution	19200 x 19200 DPI
Optical scanning resolution	600 x 2400 DPI
Copier resize	25 - 400 %
Maximum copy resolution	1200 x 600 DPI
Maximum number of copies	99 copies
N-in-1 copy function (N=)	2, 4, 9, 16
Time to first copy (black, normal)	10.5 s
Copy speed (black, normal quality, A4)	30 cpm
Faxing	Mono faxing
Fax memory	500 pages
Modem speed	33.6 Kbit/s
Fax speed dialing (max numbers)	300
Total input capacity	250 sheets
Total output capacity	150 sheets
Auto document feeder (ADF) input capacity	50 sheets
Internal memory	64 MB
Card reader integrated	No
Sound power level (standby)	30 dB
Sound pressure level (printing)	56 dB
Display	LCD
Market positioning	Business
Dimensions (WxDxH)	531 x 451 x 475 mm
All-in-one functions	Copy, Fax, Print, Scan
Maximum internal memory	0.576 GB
Color all-in-one functions	Scan
Maximum print size	216 x 356 mm
Paper tray media types	Plain paper, Recycled paper
ISO A-series sizes (A0...A9)	A4, A5, A6
ISO B-series sizes (B0...B9)	B5, B6
Maximum ISO A-series paper size	A4
Standard interfaces	Ethernet
USB 2.0 ports quantity	1
AC input frequency	50 - 60 Hz
Power consumption (standby)	85 W
Power consumption (PowerSave)	18 W
Power consumption (average operating)	680 W
Maximum duty cycle	- pages per month
Package weight	22100 g
Mac operating systems supported	Mac OS X 10.3 Panther, Mac OS X 10.4 Tiger, Mac OS X 10.5 Leopard, Mac OS X 10.6 Snow Leopard, Mac OS X 10.7 Lion
Server operating systems supported	Windows 2000 Advanced Server, Windows 2000 Server, Windows Server 2003, Windows Server 2003 x64, Windows Server 2008, Windows Server 2008 R2, Windows Server 2008 x64
Windows operating systems supported	Windows 2000, Windows 2000 Professional, Windows 7 Home Premium, Windows 7 Home Premium x64, Windows 7 Ultimate, Windows Vista Business, Windows Vista Business x64, Windows Vista Home Basic, Windows Vista Home Basic x64, Windows Vista Home Premium, Windows Vista Home Premium x64, Windows Vista Ultimate, Windows Vista Ultimate x64, Windows XP Home, Windows XP Home x64, Windows XP Professional, Windows XP Professional x64