Brother MFC5490CN - All Black; Completely Blank; Random Color

4-36
Confidential
Problem Action to be taken
(1) Completely blank At the scanner
Check that the document is placed facing in the correct direction.
In ADF scanning, is the document placed face up
in the document tray?
In flat-bed scanning, is the document placed face down
on the scanner
glass?
Check the following components:
- Scanner cover (CIS flat cable)
-Main PCB
At the printer
• Check the ink cartridges. If any cartridges have run out of ink, replace
them.
• Perform a head cleaning operation.
• Check the connection of the head flat cables on the main PCB. (If
either of those cables is broken or damaged, replace it.)
• Check the head property data. (Refer to Chapter 9, Section 9.4.20.)
• Replace the head/carriage unit.
• Replace the main PCB.
• Clean the head caps and wiper of the maintenance unit with a Rubycel
stick. For the cleaning procedure, refer to Chapter 8, Section 8.2
"CLEANING THE MAINTENANCE UNIT."
• Replace the maintenance unit.
• Check that the drain tubes are not bent.
(2) Random color
(3) All black At the scanner
Check the following components:
- Scanner cover (CIS flat cable)
-Main PCB
At the printer
Check the following components:
- Head/carriage unit and carriage PCB ASSY
-Main PCB