Troubleshooting
78
14
Version Information 14
Jams occur when I use TZe-R***
tape cassettes.
Remove the TZe-R*** tape cassette from the printer, and then remove the
jammed ribbon.
Because the material used for the TZe-R*** ribbon is light and flexible, the
ribbon may jam if it contacts the parts of the tape exit slot.
When using TZe-R*** tape cassettes, position the printer so that the ribbon
exits straight out of the tape exit slot. In addition, make sure the discharged
ribbon does not hang down from the printer. The ribbon may jam if it touches
the tape exit slot.
In addition to these precautions, do not touch the ribbon during printing.
Problem Solution
I do not know the version number of
the firmware of my P-touch.
The version number and other information for the firmware can be confirmed
using the following procedure:
1 Turn the P-touch on.
2 Press and hold the (Feed and Cut) button for more than 10 seconds to
print the report. For more information, see Confirming the P-touch Settings
on page 28.
(Use 24 mm or 36 mm tape.)
I want to confirm whether I am using
the latest version of the software.
Use the P-touch Update Software to confirm if you have the latest version.
See How to Update P-touch Software on page 56 for more information about
the P-touch Update Software.
Problem Solution
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