Item Description Remarks
Number Reference number
Date Date occurred YYYY MM/DD
Time Time occurred / recovered HH:MM (24-hour notation)
Code Respective code information
Total Printed Pages Total Printed Pages when failure occurred
Size Paper size jammed 02: A4, A4R
03: A5, A5R
04: A6
07: B5, B5R
0C: LGL
0D: LTR, LTRR
0A: EXEC, EXECR
3C: STMT, STMTR
3D: FLSC
D7: India-LGL
D4: 16K, 16KR
0E: Postcard
0F: Reply Postcard
37: 4on1 Postcard
C1: Envelope Nagagata3
D5: Envelope Younaga 3
15: Envelope ISO-C5
16: COM10
17: Monarch
18: Envelope DL
40: Index Card
13: Custom paper
Type Paper type jammed 0A: Thin Paper 1
03: Plain Paper 1
08: Heavy Paper 1
2F: Heavy Paper 2
2A: Heavy Paper 3
36: Heavy Paper 4
21: Bond Paper 1
70: Bond Paper 2
71: Bond paper 3
06: Envelope
5C: Envelope H
07: Label Paper
19: Postcard
If a code which is not mentioned in the Service Manual occurs, obtain the following information as much as possible.
• Logs (jam/error log report, etc.)
• Version information and machine configuration
• Debug log
• Situation of occurrence
This would help receiving smoother support when escalating the case to the quality control department.
8. Error/Jam/Alarm
196
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